TDCX

TDCX

Outsourcing and Offshoring Consulting

Singapore, Singapore 261,359 followers

TDCX offers digital CX solutions, helping brands acquire customers, build loyalty and protect their communities.

About us

Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty, and to protect their online communities. TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. It serves clients in fintech, gaming, technology, travel and hospitality, digital advertising and social media, streaming and e-commerce. TDCX’s expertise and strong footprint in Asia have made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential. TDCX’s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities, and the environment. TDCX employs more than 17,800 employees across 30 campuses globally, specifically in Brazil, Colombia, Hong Kong, India, Indonesia, Japan, Malaysia, Mainland China, Philippines, Romania, Singapore, South Korea, Spain, Thailand, Türkiye, and Vietnam. For more information, please visit www.tdcx.com.

Website
https://www.tdcx.com
Industry
Outsourcing and Offshoring Consulting
Company size
10,001+ employees
Headquarters
Singapore, Singapore
Type
Public Company
Founded
1995
Specialties
Outsourced Customer Service, Technical Support, e-Commerce, Inside Sales, Omni-Channel, Social Media, Revenue Generation, Analytics & Insights, Outsourced Contact Centre, Multilingual Support, Campaign Tracking, Customer Experience, Trust & Safety, Business Process Services, CX Consulting, Content Moderation, and Business Process Outsourcing

Locations

  • Primary

    750D Chai Chee Road

    #06-01/06 ESR BizPark @ Chai Chee

    Singapore, Singapore 469004, SG

    Get directions
  • Level 7, Menara TH 1 Sentral

    Jalan Stesen Sentral 5

    KL Sentral, Malaysia 50470, MY

    Get directions
  • 15th (Unit 6-10) & 16th Floor, Spring Tower Building

    188 Phayathai Road, Thung Phayathai

    Ratchathewi, Bangkok 10400, TH

    Get directions
  • 23rd Floor, Robinsons Cyberscape Beta

    Ruby Road, Ortigas Center

    Pasig City, Metro Manila 1605, PH

    Get directions
  • RM 1001, 10/F Block A, Sea View Estate

    2-8 Watson Road

    North Point, HK

    Get directions
  • Building 32D-3

    Max, Zone B, Beijing Airport

    Shunyi District, Beijing 100143, CN

    Get directions
  • 24th Floor DIA Building

    1-7 Kinko-cho Kanagawa-ku

    Yokohama city, Tokyo 221-0056, JP

    Get directions
  • Carrer Joan Miró 21

    Barcelona, 08005, ES

    Get directions
  • Calle 26

    # 92-32 (Office 03-102)

    Bogotá, Cundinamarca 110911, CO

    Get directions
  • 10F HM Tower

    W Geonzon St., Cebu IT Park, Lahug

    Cebu City, Cebu 6000, PH

    Get directions
  • M/S Divija Commercial Properties PVT. Ltd

    Unit No. 1203 & 1204, South Wing, Survey No. 83/1, 12th Floor, Skyview 20,

    Serilingampally Mandal, Raidurgam Village, Renga Reddy, Telangana 500081, IN

    Get directions
  • 2-4A George Constantinescu Street, Globalworth Campus A

    Bucharest, District 2 020339, RO

    Get directions
  • 19th floor, D1, D Tower, 17, Jong-ro 3-gil, Jongno-gu, 03155, Seoul, Republic of Korea

    Jongno-gu, Seoul 03155, KR

    Get directions

Employees at TDCX

Updates

  • View organization page for TDCX, graphic

    261,359 followers

    TDCX Thailand proudly partnered with Diversey, a global leader in cleaning and hygiene products, to give old soap and plastic bottles a new lease of life. 🌍🧼 Our TDpeeps used Diversey products to sterilize the old soap bars before reshaping them into new ones and the plastic bottles were turned into soap dishes. These will be donated to the Human Development Foundation-Mercy Centre (HDF) and Good Shepherd Sisters, Thailand, to provide the children under their care with personal hygiene products. Both organizations provide care for children who have suffered abuse and abandonment. 🌿♻ A heartfelt thank you to our incredible TDpeeps who participated in the initiative. 🤝 #BeMore #BeGreener #BeKinder

  • View organization page for TDCX, graphic

    261,359 followers

    Outstanding technical support is crucial for retaining customers, especially during peak sales campaigns such as the widely popular #doubledigitsales days. 🛒 Technical support isn't just about fixing problems - it's about building trust and empowering your sales team! 🛠🌟 Swipe through to discover best practices on how you can maintain top-notch customer satisfaction during high-demand sales events. 🚀 #EcommerceGrowth #SalesStrategy #BoostRevenue #CustomerLoyalty #CustomerExperience #ClientSuccess #DoubleDigitSales #CX #Outsourcing

  • View organization page for TDCX, graphic

    261,359 followers

    "Customers always come first" is a familiar saying, especially in the service industry. In #Japan, this principle is deeply embedded in its Omotenashi culture, which emphasizes the desire to anticipate and fulfill the needs of others. 🎎🤗   Find out in our latest blog how TDCX Japan embodies this approach and helps companies navigate and thrive in Japan's unique business landscape. 👇 #CX #CustomerService #Outsourcing

    Unlocking Japan: How TDCX Japan Helps International Companies Succeed

    Unlocking Japan: How TDCX Japan Helps International Companies Succeed

    tdcx.com

  • View organization page for TDCX, graphic

    261,359 followers

    You've seen our first Sustainability Report. Now, meet the incredible team leading our sustainability efforts. Discover their inspiring stories, learn about the important work that they do, and get some practical sustainability hacks that you can incorporate into your daily routine. 🌍✨ Read more about how our #SustainabilityTeam is paving the way for a greener future at TDCX: https://lnkd.in/dfmSS68Q #WeAreTDCX #BeMore #ImpactTuesdays

    Sustainability Stars: Leading the Way to a Greener Future at TDCX

    Sustainability Stars: Leading the Way to a Greener Future at TDCX

    tdcx.com

  • View organization page for TDCX, graphic

    261,359 followers

    Buying a car is a major decision. Customers expect more than just a vehicle; they want a remarkable brand experience. From the moment they start researching to long after they drive off the car, every interaction matters. TDCX helps you deliver exceptional customer experiences across the entire automotive journey. We help you to build brand loyalty and drive sales by: 🚗 Elevating every drive. Tailored support services for car buyers, ensuring a seamless and delightful experience from the showroom to the open road. 🚗 Empowering your dealership. Comprehensive support for dealer networks, including top-notch training, performance management, and customer service enhancements. 🚗 Keeping the journey smooth. From warranty worries to service scheduling, we've got you covered. Our dedicated team is driven to provide service that brings your customer satisfaction to top gear. Let's create automotive experiences that leave a lasting impression. #CX #AutomotiveAndMobility #Outsourcing

    Automotive & Mobility customer service outsourcing solutions | TDCX

    Automotive & Mobility customer service outsourcing solutions | TDCX

    tdcx.com

  • View organization page for TDCX, graphic

    261,359 followers

    The European Union’s AI Act is now in effect, are you prepared to cope with the changes? Here are some things that you need to be aware of to ensure compliance. • Risk assessment: Understand if your AI systems fall into high-risk categories (like healthcare, education, or law enforcement) and prepare for stricter regulations. • Transparency: Be ready to explain how your AI systems work and make decisions, especially if they impact people's rights. • Data quality: Ensure the data used to train your AI is accurate, unbiased, and compliant with data protection laws. • Human oversight: Maintain human control over AI systems, especially in critical decision-making processes. • Cybersecurity: Protect your AI systems and the data they handle from cyber threats. Non-compliance can lead to hefty fines and reputational impact, so it's crucial to stay informed and adapt. While the Act presents challenges, it also offers opportunities to build trust and establish ethical AI practices in CX outsourcing. Get in touch to learn how this impacts your CX strategy and how you can navigate this new regulatory landscape. #EUAIAct #CX #AI #Outsourcing

    Contact Us

    Contact Us

    tdcx.com

  • View organization page for TDCX, graphic

    261,359 followers

    Catch the recent interview of our Group CIO and EVP, Byron Fernandez, on Biztech Asia's C-Suite Conversation Show, where he shared insightful perspectives on how TDCX customizes its CX strategies across different industries to ensure exceptional customer experiences. He also discussed why CX is vital for business success in today's world and the transformative impact of AI on the roles of CX specialists. Here are some key takeaways: • Today, the customer journey involves multiple touchpoints, from physical interactions to engagement through social media messaging, asynchronous chats, and apps. • Up to 70% to 80% of CX companies' costs are people-related. Focusing on hiring the right people enhances key business metrics like satisfaction scores. • Collaboration between humans and AI will create "super agents" with high information retrieval capabilities, leading to improved teamwork, faster operations, and better problem-solving. • As customer bases expand, businesses must become more sophisticated and innovative in delivering their products and services. Expectations will keep rising, and companies committed to excellence will rise to the challenge. Thank you Biztech.asia for the feature! Watch the full interview here: https://lnkd.in/g96NmepW 

    Byron Fernandez on Elevating Customer Experience at TDCX Malaysia - Biztech Asia

    Byron Fernandez on Elevating Customer Experience at TDCX Malaysia - Biztech Asia

    https://www.biztech.asia

Affiliated pages

Similar pages

Funding

TDCX 1 total round

Last Round

Post IPO equity
See more info on crunchbase