TDCX Thailand proudly partnered with Diversey, a global leader in cleaning and hygiene products, to give old soap and plastic bottles a new lease of life. 🌍🧼 Our TDpeeps used Diversey products to sterilize the old soap bars before reshaping them into new ones and the plastic bottles were turned into soap dishes. These will be donated to the Human Development Foundation-Mercy Centre (HDF) and Good Shepherd Sisters, Thailand, to provide the children under their care with personal hygiene products. Both organizations provide care for children who have suffered abuse and abandonment. 🌿♻ A heartfelt thank you to our incredible TDpeeps who participated in the initiative. 🤝 #BeMore #BeGreener #BeKinder
TDCX
Outsourcing and Offshoring Consulting
Singapore, Singapore 261,359 followers
TDCX offers digital CX solutions, helping brands acquire customers, build loyalty and protect their communities.
About us
Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty, and to protect their online communities. TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. It serves clients in fintech, gaming, technology, travel and hospitality, digital advertising and social media, streaming and e-commerce. TDCX’s expertise and strong footprint in Asia have made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential. TDCX’s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities, and the environment. TDCX employs more than 17,800 employees across 30 campuses globally, specifically in Brazil, Colombia, Hong Kong, India, Indonesia, Japan, Malaysia, Mainland China, Philippines, Romania, Singapore, South Korea, Spain, Thailand, Türkiye, and Vietnam. For more information, please visit www.tdcx.com.
- Website
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https://www.tdcx.com
External link for TDCX
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Singapore, Singapore
- Type
- Public Company
- Founded
- 1995
- Specialties
- Outsourced Customer Service, Technical Support, e-Commerce, Inside Sales, Omni-Channel, Social Media, Revenue Generation, Analytics & Insights, Outsourced Contact Centre, Multilingual Support, Campaign Tracking, Customer Experience, Trust & Safety, Business Process Services, CX Consulting, Content Moderation, and Business Process Outsourcing
Locations
Employees at TDCX
Updates
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Outstanding technical support is crucial for retaining customers, especially during peak sales campaigns such as the widely popular #doubledigitsales days. 🛒 Technical support isn't just about fixing problems - it's about building trust and empowering your sales team! 🛠🌟 Swipe through to discover best practices on how you can maintain top-notch customer satisfaction during high-demand sales events. 🚀 #EcommerceGrowth #SalesStrategy #BoostRevenue #CustomerLoyalty #CustomerExperience #ClientSuccess #DoubleDigitSales #CX #Outsourcing
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🚀 Want to build a team that constantly innovates and drives business success? In this interview, Noom Poovarawan, Director from Airbnb, discusses the three key ingredients to empower your frontline team. Watch the full video for more insights: https://lnkd.in/g3iSw9iD #CX #TravelAndHospitality #Outsourcing
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"Customers always come first" is a familiar saying, especially in the service industry. In #Japan, this principle is deeply embedded in its Omotenashi culture, which emphasizes the desire to anticipate and fulfill the needs of others. 🎎🤗 Find out in our latest blog how TDCX Japan embodies this approach and helps companies navigate and thrive in Japan's unique business landscape. 👇 #CX #CustomerService #Outsourcing
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Did you know that #AI can help you reduce the onboarding time for new agents? TDCX FastTrack is an AI-enabled solution designed to help customer service agents learn faster, thus speeding up proficiency and increasing productivity. See how it works! #CX #Outsourcing
TDCX AI
tdcx.ai
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You've seen our first Sustainability Report. Now, meet the incredible team leading our sustainability efforts. Discover their inspiring stories, learn about the important work that they do, and get some practical sustainability hacks that you can incorporate into your daily routine. 🌍✨ Read more about how our #SustainabilityTeam is paving the way for a greener future at TDCX: https://lnkd.in/dfmSS68Q #WeAreTDCX #BeMore #ImpactTuesdays
Sustainability Stars: Leading the Way to a Greener Future at TDCX
tdcx.com
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Buying a car is a major decision. Customers expect more than just a vehicle; they want a remarkable brand experience. From the moment they start researching to long after they drive off the car, every interaction matters. TDCX helps you deliver exceptional customer experiences across the entire automotive journey. We help you to build brand loyalty and drive sales by: 🚗 Elevating every drive. Tailored support services for car buyers, ensuring a seamless and delightful experience from the showroom to the open road. 🚗 Empowering your dealership. Comprehensive support for dealer networks, including top-notch training, performance management, and customer service enhancements. 🚗 Keeping the journey smooth. From warranty worries to service scheduling, we've got you covered. Our dedicated team is driven to provide service that brings your customer satisfaction to top gear. Let's create automotive experiences that leave a lasting impression. #CX #AutomotiveAndMobility #Outsourcing
Automotive & Mobility customer service outsourcing solutions | TDCX
tdcx.com
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The European Union’s AI Act is now in effect, are you prepared to cope with the changes? Here are some things that you need to be aware of to ensure compliance. • Risk assessment: Understand if your AI systems fall into high-risk categories (like healthcare, education, or law enforcement) and prepare for stricter regulations. • Transparency: Be ready to explain how your AI systems work and make decisions, especially if they impact people's rights. • Data quality: Ensure the data used to train your AI is accurate, unbiased, and compliant with data protection laws. • Human oversight: Maintain human control over AI systems, especially in critical decision-making processes. • Cybersecurity: Protect your AI systems and the data they handle from cyber threats. Non-compliance can lead to hefty fines and reputational impact, so it's crucial to stay informed and adapt. While the Act presents challenges, it also offers opportunities to build trust and establish ethical AI practices in CX outsourcing. Get in touch to learn how this impacts your CX strategy and how you can navigate this new regulatory landscape. #EUAIAct #CX #AI #Outsourcing
Contact Us
tdcx.com
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Catch the recent interview of our Group CIO and EVP, Byron Fernandez, on Biztech Asia's C-Suite Conversation Show, where he shared insightful perspectives on how TDCX customizes its CX strategies across different industries to ensure exceptional customer experiences. He also discussed why CX is vital for business success in today's world and the transformative impact of AI on the roles of CX specialists. Here are some key takeaways: • Today, the customer journey involves multiple touchpoints, from physical interactions to engagement through social media messaging, asynchronous chats, and apps. • Up to 70% to 80% of CX companies' costs are people-related. Focusing on hiring the right people enhances key business metrics like satisfaction scores. • Collaboration between humans and AI will create "super agents" with high information retrieval capabilities, leading to improved teamwork, faster operations, and better problem-solving. • As customer bases expand, businesses must become more sophisticated and innovative in delivering their products and services. Expectations will keep rising, and companies committed to excellence will rise to the challenge. Thank you Biztech.asia for the feature! Watch the full interview here: https://lnkd.in/g96NmepW
Byron Fernandez on Elevating Customer Experience at TDCX Malaysia - Biztech Asia
https://www.biztech.asia
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🎉 With the trust placed in us by our clients, we’ve continued to grow our team at TDCX India and have recently hit the 300-employee milestone! Our Indian campus specializes in providing customer service and sales support to companies in the tech space. Hit us up if you want to find out more! #BeMore #India