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Anton Jansson
Staffing and Recruitment Manager - MultiMind Bemanning AB
We are currently looking for a Customer Experience Manager to an exciting opportunity with our client Samsung! This is a consultancy opportunity starting ASAP until further notice.
About the company:
Everything we do at Samsung is driven by an unyielding passion for excellence – and an unfaltering commitment to develop the best products and services on the market. In today´s fast-paced global economy, change is constant and innovation is critical to a company´s survival. As we have done for 70 years, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success.
Are you passionate about creating exceptional online experiences? Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction? If so, we have an exciting opportunity for you!
As the Customer Experience Manager for our B2B sites/shop-app and partner platforms, you will play a pivotal role in shaping the online journey for our customers. Your mission will be to ensure that our digital interfaces are not only user-friendly and accessible but also a pleasure to navigate. You´ll be the driving force behind crafting a seamless and positive experience for every visitor.
About the role:
Are you passionate about creating exceptional online experiences? Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction? If so, we have an exciting opportunity for you!
As the Customer Experience Specialist for our B2B sites and partner platform, you will play a pivotal role in shaping the online journey for our customers and partners. Your mission will be to ensure that our digital interfaces are not only user-friendly and accessible but also a pleasure to navigate. You´ll be the driving force behind crafting a seamless and positive experience for every visitor.
Our team today consists of the Customer Experience Manager, one Shop App, one UX-designer, one CRO Specialist, one Hybris Platform Deputy, and this role - our new customer experiences specialist.
This is a new role, meaning it will require the person´s responsibility to be self-driven and take their own initiative.
Responsibilities:
Own our enhanced partnership program site and the B2B site, to optimize the customer journey
Execute initiatives and enchantments
Act as a stakeholder to the operative team and other relevant teams within Samsung
Make sure that you are involved in all initiatives involved with .com to align on EPP and B2B
Be the person of contact for experience on the sites EPP and B2B
Work in Adobe Experience Manager to be able and fix and request changes for the site
Look into customization for the mapping of the sites
About you:
Skills:
We think you have around 1 to 3 years of experience, working with similar tasks.
Previous experience working with one or several content management systems (CMS)
Experience working with a data-driven approach
Knowledge on how to set requirements to optimize the user journey
Experience working with backlog management
Project management skills and follow-up up on projects
Experience of one or more CMS
Soft skills:
Enjoy quick changes in your way of working, big and small. You are a problem solver with an eye for the details
Like networking within the company
Self-motivated, takes a lot of initiative
Comfortable and enjoys working with both technical and design development
Stakeholder management and used to navigate between requests, dependencies, value and time
Sounds interesting?
If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.
Yrkesnivå
Mellannivå
Anställningstyp
Kontrakt
Befattning
Konsulttjänster
Branscher
Elektriska och elektroniska apparater, partihandel och Apparater och elektrisk utrustning, detaljhandel
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