Qmatic

We are delighted to announce that Lars Mellgren has been appointed as our new Chief Operating Officer (COO) and that Oskar Dahlberg, previously Vice President of Engineering, has been promoted to Chief Technology Officer (CTO). Lars will be responsible for overseeing the day-to-day operations and the onboarding and client support teams at Qmatic. Before joining Qmatic, Lars served as the Director of Client Success at Extenda Retail, a leading company in retail software development. With over 20 years of experience in senior roles at international technology companies, Lars brings a wealth of knowledge and expertise to our team. Oskar, who joined Qmatic in 2023 as VP of Engineering, will now take on the role of developing and implementing Qmatic’s product strategy, leading the product management, user experience design, and engineering departments. Over the past two decades, Oskar has held various senior positions at global companies such as Ericsson, Cloud Software Group, and TIBCO. Please join us in welcoming Lars and congratulating Oskar on their new roles at Qmatic!

I am looking for an experienced Engineering Manager to join my team as Head of Engineering. Are you passionate about developing people and teams, promoting sound engineering principles for efficient development of software ranging from on-prem to SaaS? Would you like to work close to your peers from Design and Product to provide a great customer experience? Then this might be your next challenge! ⭐️

We are thrilled to have contributed to enhancing access to public services and improving the citizen experience at Gemeente Gilze en Rijen in The Netherlands. Thank you for your continued support and partnership with us!  #Citizenexperience #Qmatic 

Are you looking for a smooth visit and a great experience for your customers? How about a better place to work with more flexibility? Or a more effortlessly scalable, cost efficient and profitable operation? You can have it all with Qmatic Experience Cloud. Take a tour and explore the platform and its capabilities. From appointment scheduling, queue management, and resource planning to real-time dashboards and reports. Take the tour here: https://hubs.ly/Q02LSPK-0

Looking to make a deeper connection with your Qmatic data? With the addition of Data Connect to our existing real-time dashboard and reports, you can slice data your way and use your existing BI tools such as Power BI, Tableau, QlikView, and others. Helping you dig deeper and learn more about improving and optimizing your customer services processes — whether it is to manage costs, increase sales, optimize branch performance or boost the customer experience. Learn more about Data Connect here: https://hubs.ly/Q02CbHln0

We're #hiring a new Information Technology Project Manager-Dutch Speaking (Required) in Katwijk, South Holland. Apply today or share this post with your network.

Virtual queues are a great way to eliminate the pain of waiting and improve your waiting experience. With Mobile Ticket, you can empower your customers to move freely and track the queue progress in real-time on their mobile devices—easy, smart, and convenient. Mobile Ticket features: 👀 Queue Progress Monitoring: Track queue progress in real-time 💬 Automated Notifications: Send updates via SMS on queue status. ✔️ Appointment Check-in: Allow customers to check in and get in line for scheduled appointments. ⭐ Feedback surveys: Add a feedback survey after the service is completed. ⏳Wait Time Estimations: Show the estimated wait time for each queue. ↗️Message Boxes: Add pop-ups that link to forms, surveys, videos, or any other pages ⏸️ Delay Visit: Empower customers to hold their place in line by adding extra time. 🔒 Security: Authenticate Mobile Ticket users with a one-time password, set up a geofence, and more. 🎨Customized Branding: Add your logo and brand colors to your Mobile Ticket. 🤳 Virtual meetings: Enable customers to connect to virtual meetings by integrating Microsoft Teams and Zoom. Discover more about Mobile Ticket here: https://hubs.ly/Q02CbBZS0

Qmatic is here to help! Every year we manage over 2 billion customer journeys in over 100 countries. #qmatic #customerexperience #customerjourney #queuemanagement #businessintelligence

Meet your customers wherever they are with your preferred video conferencing tool. Our appointment booking solution makes it easy for customers to book virtual meetings with your staff either via Teams or Zoom. Learn more about our appointment booking capabilities here:https://hubs.ly/Q02CbBZq0

Want to know how well you are doing? With real-time dashboards and reports, you can capture vital data and customer feedback from multiple touchpoints of the journey. #qmatic #customerexperience #customerfeedback #businessintelligence