Suas equipes de TI e vendas entram em conflito sobre os métodos de armazenamento de dados. Como você navega nesse dilema arquitetônico?

When IT and sales clash over data storage, it's important to remember they both have valid concerns. I sit down with each team to truly understand their specific needs and priorities. Sales teams usually want fast access to customer data for quick decision-making, while IT teams prioritize security and long-term cost efficiency. By acknowledging and addressing both perspectives, I can then propose solutions that strike a balance between speed, security, and cost, creating a win-win situation for everyone involved.

Start by sitting down with both teams to understand their specific requirements and concerns. The IT team may focus on security and integration with existing systems, while the sales team will likely focus on ease of access and usability. Start a discussion to find common ground and highlight the importance of both perspectives. For instance, discuss how secure and scalable data storage can ultimately benefit the sales team by ensuring reliable access to accurate data. Consider hybrid solutions that can meet both teams' needs. For example, using a cloud-based storage system that offers security and easy accessibility. Implementing user-friendly interfaces and access controls can address both usability and security concerns.

I think the lines are slightly blurred with this question. There are in fact multiple discussions and decisions to be discussed with the teams. The sales teams need to first find a piece of software that fits with their requirement, this information would then be discussed with the IT team as to CPU, memory, storage, network, NAS or SAN etc. and then a suitable solution would be purchased.

It is the sales software that drives this requirement. 99.9% of all data storage solutions today have security as a given whether that is for data at rest encryption or during site replication. The IT department shouldn't scrimp in providing a solution that meets the current design criteria but provide a solution that can be expanded to other departments.

Evaluate platforms like Amazon Web Services (AWS) or Microsoft Azure, which provide flexible, secure storage options. AWS offers services like Amazon S3 for scalable storage, combined with security features that meet IT requirements. Microsoft Azure provides similar capabilities with Azure Blob Storage, ensuring data is both accessible and secure. Look into solutions like Snowflake, which provides a powerful data warehousing platform that can integrate with various data sources while offering robust security features. Snowflake's ability to scale on-demand and provide fast, reliable access to data can satisfy both IT and sales needs.

Create a shared vision by identifying common goals. For example, both teams likely agree on the importance of reliable and secure data storage that supports business growth. Develop a plan that values input from both teams. For instance, consider a hybrid cloud solution that offers the security and control preferred by IT, while providing the accessibility and scalability needed by sales. Technologies like AWS, Azure, and Snowflake can offer flexible, secure, and scalable solutions that meet the needs of both teams.

The IT team need to understand the sales teams requirement i.e. 24 hour uptime, low latency and be capable of handling multiple users requests with no degradation in performance. From an IT perspective they need a solution that provides good reporting and statistics on system usage. They also need a solution that is easy to deploy and manage.

The IT department needs to work with their delivery partner to ensure all timelines are met. Buying a new storage solution often involves the purchase of multiple items and could include new servers, networking, laptops/desktops and even software for backup/archiving.

If the IT department have specified the requirements correctly with a level of overhead to their delivery partner the solution should easily meet the requirements of the sales department.

Begin by facilitating open dialogue to understand each team's perspectives, concerns, and priorities regarding data storage. Identify common ground and shared goals, such as data accessibility, security, and performance. Conduct a thorough assessment of the technical requirements and business implications of each proposed storage method, considering factors like scalability, cost-effectiveness, and compliance with data regulations. Propose a hybrid approach or compromise that integrates elements from both perspectives, leveraging IT's expertise in infrastructure and security with sales' focus on accessibility and usability. Implement pilot projects or proofs of concept to test the proposed solution and gather feedback from both teams.