Capability Group Ltd.

Our partner Axonify is hosting an insightful webinar on September 17 at 1pm ET (5am NZT), featuring Jessica Lee, SVP of Global Talent Development at Marriott International, and Kate McCue, the first American female captain of a mega cruise ship. If 5am seems a bit early, don’t worry—you can still register and watch the session on-demand at your convenience. Register here: https://ow.ly/wp0Z50T98k4 #Hospitality #FrontlineTraining #L&D #GuestExperience 

Top-notch guest experiences is non-negotiable, but it can be challenging for hotels to maintain consistent service excellence amidst high turnover. This means that L&D teams need to upskill new hires quickly and efficiently while ensuring that the quality of service remains uncompromised. But traditional training methods, often limited by time, resources, and scalability, struggle to meet these demands. The Hospitality Training Virtual Asset Pack by our partner Talespin by Cornerstone is a cutting-edge VR solution that empowers hospitality teams to have immersive, scenario-based training experiences tailored to their unique needs. 👉 Here’s why this matters: EFFICIENCY AND ENGAGEMENT: With immersive learning, service training becomes 4x more efficient and deeply engaging. Employees can practice real-world scenarios in a risk-free, consequence-free environment, ensuring they’re ready to excel from day one. CUSTOMISATION AT SCALE: The new asset pack includes virtual environments like luxury and budget hotels, alongside lifelike virtual human characters. This allows for the creation of highly relevant training modules that mirror the actual challenges your teams face. SKILL MASTERY: Employees can repeatedly practice crucial interactions, refine their approach, and build confidence—leading to a more skilled, prepared workforce that consistently delivers top-tier service. #ImmersiveLearning #HospitalityTraining #VRTraining #Talespin

We are always interested in stories about innovative and impactful employee engagement initiatives implemented by leading retail organisations. We’ve selected a few to share with you, showcasing how global retailers are not only enhancing the employee experience but also fostering a more productive, adaptable and motivated workforce. Check out 👇 #EmployeeEngagement #SuccessStories #WorkforceTraining

“It’s not just happy employees—it’s a workforce that’s truly confident, competent and comfortable doing their job, every single day”. Check out the latest Employee Engagement Playbook from our partner Axonify. A comprehensive guide to help retailers build a thriving, engaged workforce. Here’s what you’ll find in the guide: 💡5-step plan for building an effective employee engagement strategy: 1. Defining Employee Engagement 2. Gauging how engaged your people are 3. Building an engagement plan 4. Monitoring at scale 5. Getting started 👉 Download your free copy of the guide > https://hubs.la/Q02NkVRY0 #employeeengagement #guide #retail

A recent blog post from our partner Axonify highlights the unique challenges of managing a diverse workforce within hotels, emphasising the need for consistent and aligned employee experiences across different roles and departments. A well-structured employee engagement plan is essential for achieving organisational goals. Check out below what a hospitality employee engagement strategy looks like in action 👇 #Hospitality #EngagementStrategy #FrontlineTraining

Success in hospitality extends far beyond providing a warm welcome or a comfortable stay. It's about surpassing expectations in every interaction, service, and experience. Achieving this level of excellence requires a frontline workforce that is not only well-equipped but also empowered. An empowered workforce is agile and adaptable, embracing new processes and technologies seamlessly to enhance productivity and maintain a competitive edge. The Hospitality Enablement Toolkit, In collaboration with Axonify is a comprehensive resource designed to equip you with the knowledge, tools, and strategies necessary to drive employee enablement effectively within your organisation. Check out the guide: https://hubs.la/Q02MhnDf0

🚀 Register now for “Bold Conversations, Better Performance” powered by VR 🚀 In partnership with Catapult by CapitaLand we are excited to bring you a new cutting-edge 1-day workshop designed to improve the way your people leaders give feedback and drive team performance across your organisation. Powered by immersive VR, this facilitated in-person workshop will be held at the stunning innovative Catapult facility in central Singapore. According to Gallup, a culture of meaningful feedback creates agile employees, improves work performance by 3.6 times and helps retain talent. Who doesn’t want that!! Register here > https://hubs.la/Q02Mhk3D0 #TeamPerformance #ImmersiveLearning #VR

Employee turnover remains a big issue in the retail sector. The 2023 Deskless Report by Axonify reveals that 40% of retail employees are considering leaving their jobs. Similarly, Gallup's 2024 State of the Global Workforce report shows that 43% of workers in Australia and New Zealand are actively looking for a new job, with this figure rising to 48% in Southeast Asia. But why is turnover so high, and what can be done to retain the retail workforce? Check out on our latest article 👇 #employeeengagement #employeeretention #frontlinetraining #retail

🚀 Ready to transform your feedback approach? Register now for “Bold Conversations, Better Performance” powered by VR. ⏰ When: Friday, 4 October 2024 from 9.00AM - 5.00PM 📍Where: Catapult, Rochester Commons, Singapore Brought you by Capability Group in partnership with Catapult by CapitaLand Check out the details 👇

In an ever-evolving market, effective and adaptive leadership is crucial for organisational success. Traditional training methods often fall short in engaging participants and providing realistic, hands-on experience. "Leadership Lab: Learning Beyond Walls" addresses these challenges by integrating VR technology with expert facilitation. This blend ensures that participants not only grasp theoretical concepts but also apply them in realistic, immersive scenarios. The result is a transformative learning experience that enhances engagement, retention, and practical application, setting a new standard in leadership development. Check out our “Leadership Lab: Learning Beyond Walls” > https://hubs.la/Q02Lcm280