Sendcloud

Weekend plans: ✔️ Relax ✔️ Recharge 🔎 Find your dream job! We’re on the lookout for talented folks to join our team and help us shape the future of e-commerce. 🚀 From #sales to #customersupport and #engineering, we might have the opportunity you’ve been looking for to grow your career. Check out our most recent jobs below and apply via jobs.sendcloud.com or reach out to our talent superstar 🌟 Jana Sokolova #hiring #jobs #ecommerce #SaaS

🌟 Customer Success Spotlight 🌟 Luxury menswear at affordable prices? You must be talking about our friends at ICON. AMSTERDAM 👕👖 A few months ago, Jonaid Raja and his customer service team were handling an average of 25,000 customer support tickets every month. 😱 Then our CSM superstar Anne van de Coolwijk introduced them to Parcel Monitor - part of our Shipping Intelligence solution. 💡 By connecting Parcel Monitor with their customer support tool (Gorgias), the team can now see the updated status of every shipment and send automated alerts to customers when a delivery issue is detected. The result after 6 months? 📈 ⚡ 46% less WISMO-related customer questions  ⚡ 10% increase in successful pick-up point deliveries (and less returns to sender) ⚡ 45% increase in 5-star reviews on Trustpilot ICON Amsterdam not only enhanced their operational efficiency but also elevated the customer experience to new heights. We're proud to be part of their continued success! 🚀 #CustomerSuccess #ShippingIntelligence #ecommerce

⏰ TikTok, the clock is ticking! Join us today at 11 AM BST for the TikTok Shop x Sendcloud webinar and learn how to take your e-commerce game to the next level! 🚀 Register now to claim your last minute seat. ⬇

Did you know that from September 21st, online shops delivering goods within Belgium must provide at least 2 delivery methods to consumers? 🇧🇪 According to our poll last week, 1 in 4 respondents only offer 1 delivery option at checkout. 🛒 Offering multiple delivery options not only increases conversions, but can help you compliant with European regulations. ✅ Make sure you're ready to take on the future 🚀 #ecommerce #CustomerExperience #DeliverySolutions

“Bridging the gap between merchants and carriers, we have a unique opportunity to elevate the delivery experience for end-consumers.” These words of wisdom come from our very own Ana Silvério Rodrigues, who has just been promoted to Chief Customer Officer 🌟 With our own research indicating nearly 30% of online shoppers won’t reorder from stores that handled their shipping issues poorly, it's never been more important to have customer happiness top of mind. 🧠 In her time at Sendcloud, Ana has already cut resolution times in half by introducing automated claim handling, while also rolling out a new channel strategy to increase customer satisfaction. Now, she’s ready to take our customer service to new heights as e-commerce continues to grow. Congrats Ana on this well-deserved role! 🎉 #GrowandWin #CustomerHappiness #ecommerce #leadership

We’ve got big news for our UK sellers 🇬🇧 You can now integrate your #TikTokShop with Sendcloud to #slay your social selling! 🚀 TikTok isn’t just for viral dances anymore. It’s evolved into a booming digital marketplace where businesses can quickly expand their reach. TikTok Shop allows you to sell directly in the app. By connecting to Sendcloud, you can streamline your shipping, handling, and returns to make sure you're selling more and stressing less. Very demure, very mindful ✨ Ready to boost your TikTok Shop game? Join our exclusive webinar with TikTok Shop and Sendcloud experts Tana-Maria Schächtele & Rehab El Hadari: 📅 Wednesday, 11th September 🕚 11AM BST Register via link in comments ⬇️ #SendcloudUK #TikTokShop #ecommerce #SocialSelling

We all know that customers convert when they see fast & free delivery. But what if we told you there’s more to the story... 🔎 In a recent survey, we asked online shoppers what factors persuaded them to buy from one store over another. ✅ 67% said the convenience of delivery options  🍃 42% said the sustainability of delivery options Relying on one delivery method is kind of like putting all your eggs in one basket. If it’s not the basket your customers want, you risk losing their business 💸 #ecommerce #CustomerExperience #Checkout #Delivery

Cheers to 10 years of being the heart and soul of Sendcloud Niek van der Linden and Jennifer Loderichs 💙 Niek joined us as a tech wizard to build innovative solutions to our merchants’ toughest shipping challenges. Meanwhile, Jennifer started in sales and grew to be our Office Queen, holding us together and creating a welcoming environment as we expanded our team of 50 to a team of 450+. 🚀  It’s been a wild ride these past 10 years - but something tells us the best is yet to come. Here’s to a decade of growing and winning together.🥂 #TeamSendcloud #WorkAnniversary #CheersTo10Years

Letting loose at Sendcloud’s summer event with a little healthy competition. 🏆 A core part of our culture is giving people the tools they need to grow & win - whether that’s for themselves or our 25,000 merchants. So naturally we celebrated summer with an obstacle course competition that ended in a tug-of-war tournament. 🥇 The prize? Ultimate Sendcloud fame and never-ending bragging rights 😜 #TeamSendcloud #SummerFun #WorkHardPlayHard

Who’s been bingeing Netflix’s Emily in Paris this week? 👀 Just like Emily’s love life, the journey from placing an order to actually getting what you want can be an emotional rollercoaster. 🎢 Don’t let your customers live in the ‘grey area’ between ordering and receiving their parcel. Swipe to see how some well timed tracking updates can help parcel delivery go from c’est triste to c'est chic. 💌 #EmilyinParis #ParcelTracking #ecommerce