Customer Relations Officer

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

• You ensure Main Entrance and Smaland is effectively equipped at all times throughout the day; ready and available to help customers when needed.
• You have the knowledge, confidence, and desire to make positive customer experience.
• You know your levels of authorization to solve customers/visitors problems when they occur and recognize when you need to escalate an issue to someone with higher authorization.
• You pass on the relevant information to deal effectively and efficiently with the customers/visitors.
• You offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
• You ensure our store is a safe and secure environment at all times for visitors and colleagues
• Understanding the IKEA Concept, global solutions, tools and working methods and ensuring using the appropriate manuals from Inter IKEA Systems to help optimize our customers’ shopping experience.
  
  

Qualifications

• You are a self-motivated team player with a desire to take on responsibility and able to work under pressure in a fast-paced environment.
• Energetic and physically fit.
• You are able to support on weekends/public holidays.
• You are able to work on shifts.
• Optional - customer service experience will be added advantage.