Operations Manager

POSITION: OPERATIONS MANAGER

PERMANENT CONTRACT / FLAGSHIP STORE, SEOUL, KOREA

REPORTS TO: STORE DIRECTOR

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to LVMH group driven by a new holistic and creative project led by Hedi Slimane, its Artistic, Creative and Image Director. CELINE’s ambition is to become one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for enthusiastic, agile, and passionate personalities who are eager to evolve in a demanding environment.

YOUR WORK ENVIRONMENT

As Operations Manager, you will oversee all operational functions which may include inventory control, housekeeping, maintenance and sales advisors. This position is responsible for adhering to P&L budget for all operational areas. You guarantee all processes implementation and compliance with legal, regulatory, and internal requirements.

YOUR IMPACT

Inventory Management

• Identify the high and slow movers in stock and set-up action plans in collaboration with the sales teams
• Performs and prepares for all inventories and cycle counts, including reconciliations of stock discrepancies and stock adjustments
• Ensure a high level of communication with sales teams to guarantee the highest level of efficiency
• Identify areas to improve network retail performance and propose action plans accordingly
• Guarantee the right omnichannel strategy in store

Process owner

• Ensure that all processes are optimized are compliant with the legal, regulatory, and internal requirements
• Manage daily cycle counts, guarantee stock safety and accuracy
• Manage staff schedule, always ensuring the best match to traffic scheme
• Ensure respect security procedures and minimize security issues

Client mindset promoter

• Educate all staff members on global sales policies, transfers, reservations, consignments and after sales procedures
• Ensure proper implementation of ASQ guidelines and coordinate store teams to offer excellent client service related to ASQ
• Ensure that store image is consistent with brand guidelines (visual merchandising, cleanliness etc.) and develop awareness of store staff

Talent manager & skills developer

• Lead and manage the back-office team (stock team, after-sales, tailor, cashier, security)
• Coordinate the external providers (products deliveries etc.)
• Instigate the Retail transformation mindset within the whole store team

Experience:

• Retail experience required
• Experience in luxury/fashion business a plus

Competencies:

• Strong Retail experience
• Previous experience in managing stocks and administrative tasks
• Strong analytical skills, problem solver, source of proposals
• Ability to manage multiple priorities in a fast-paced environment.
• Proven ability to manage, coach and develop teams
• Organizational skills, sense of priorities and agility
• Talent for coaching and developing a team
• Client centric
• Digital sensitivity
• Exceptional interpersonal skills, empathy, sincerity, and curiosity
• Detail oriented, highly organized
• Excellent written and verbal communication skills
• Ability to interact with all levels of the organization
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Languages: Proficiency in English and Native in Korean

OUR ENGAGEMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularities.