With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers’ trust in Microsoft and improve their business performance.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and/or related experience
Experience in ERP working in one or more of the following Retail-Technology areas:
A good understanding of RETAIL industry
X++, C# and OOB knowledge, in addition to Design patterns concept knowledge (i.e. Request, Response)
Web stack developer knowledge, JavaScript, TypeScript and HTML5.
Good knowledge of Microsoft SQL or other related Database technologies
A solid understanding of IIS, troubleshooting website issues, HTTP responses using Fiddler or other Network Monitoring tools
Experience In One Or More Of These Areas Desirable
2+ years in a customer facing service role in any capacity
Strong customer service, accurate and logical problem solving
Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
Excellent Communication Skills - verbal, listening, and written (including technical writing).
Interpersonal and relationship skills proven through work experience
Passion for lifelong learning and personal and professional development
Exposure and experience working with customers on the Cloud, e.g. Microsoft Cloud products or other Cloud Management System
Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS)
Degree in Engineering, Business Administration, Management Information Systems, Computer Science, Computer Information Systems or Computer Engineering, Industrial Engineering,
Language Qualification
Japanese Language: fluent in reading, writing and speaking.
English Language: confident in reading and writing; moderate spoken English skills
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.