Global Customer Success (GCS) 組織は、サポートオファーの作成、ツール全体でのデジタルトランスフォーメーションの推進、CE&S 全体での運用の優れた実施を通じて、望ましい顧客体験を作り出す取り組みをリードしています。
あなたは、クラウドと IT サービスマネジメントの知識を持つテクノロジー愛好家ですか?戦略的なエンタープライズ顧客が Microsoft 製品とサービスを最大限に活用できるようサポートするキーパーソンになりたいですか?戦略的で変革的なクラウドプロジェクトを成功させるために、お客様がエネルギーを得ることはありますか?
Microsoft の CSAM(Customer Success Account Manager)として、戦略的なお客様の主要なデリバリーリードであり、パートナーとして、デジタルクラウドプラットフォーム全体で価値の実現を加速させることが求められます。技術的な専門知識、ビジネスの洞察力、業界の視点を活用して、Microsoft とパートナーエコシステム全体でのポストセールスデリバリーとサポートのオーケストレーションを担当し、適切なリソースを適切なタイミングで調整して、顧客のビジネス成果を実現します。
Microsoft の Customer Success Unit での CSAM の役割をチェックしてみてください!影響を与える準備をしましょう!この機会は、キャリアの成長を加速し、デリバリーマネジメントの能力を活用し、クラウドと業界の専門知識を深めることができます。
この役割は、自宅で最大 50% の時間を働くことができる柔軟性があります。
Microsoft のミッションは、地球上のすべての人々とすべての組織がより多くのことを達成できるようにすることです。私たちは成長のマインドセットで一緒になり、他の人々を力づけるために革新し、共有の目標を実現するために協力します。私たちは尊重、誠実、責任を大切にし、誰もが仕事とそれ以上で繁栄できる包括的な文化を築っています。
【Copilotを使用しています】
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Microsoft のソリューションのデリバリーをリードし、チームの調整を担当します。ソリューション領域全体での本番レベルの消費を加速させ、お客様が目標を達成できるよう支援します。お客様のMicrosoftへの投資に関して、サポート性、技術、業界のベストプラクティス、セキュリティとガバナンス、コスト最適化、関連するユースケースについて、予防的かつ積極的な利点を提供します。
Nurture and establish relationships with key customer stakeholders, including at customer executive levels, to enable quality solution planning, delivery execution, governance, and overall customer experience.
Lead the delivery of Microsoft solutions and take ownership of team coordination that accelerates production level consumption across solution areas to help our customers achieve their goals. Your experience will initiate pre-emptive and proactive benefits to the customer around their Microsoft investment around supportability, technology and industry best-practices, security & governance, cost-optimization, and relevant use-cases further driving your levels of trusted advisor status.
Customer Success Leadership – Customer Strategy and Growth
Partner with Account team peers to contribute to account plans and drive conversations with customers that define and prioritize the strategic alignment between your customer’s objectives and Microsoft’s goals. You will foster relationships with key internal account team colleagues and senior stakeholders who could be in different time zones; so, a flexible approach to working hours will be expected.
Customer Success Leadership – Delivery and Program Management
In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Master's degree in business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Bachelor's degree in business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience.
Additional Or Preferred Qualifications
3+ years relevant work experience within customer industry.
Microsoft or competitor equivalent (e.g., AWS (Amazon Web Services)) certification in relevant technologies (e.g., Azure, 365).
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent Change Management certification.
■Language Qualification
Fluent in reading, writing and speaking Japanese is required.
Business level English is required
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.