Act as the point of contact with customers and lead each internal department to promote analysis (requests to suppliers), organize information and create reports, report to customers, Conduct follow-up after the introduction of measures.
・Quality abnormality response:
We accept quality abnormality cases that occur in daily production, system registration, treatment of defective products, analysis/provisional response, and support for the production process. Feedback and parts defects are contacted to the supplier, and with the request of the analysis report and the analysis results, the project is closed.
・Improvement of defects:
For defects or abnormalities that occur during the process, confirm the site, actual item, and phenomenon together with the relevant departments and take temporary measures. In addition, we will follow up until the permanent measures are developed, reviewed tools, work standards, processes, standards, etc., and introduced measures. Perform verification.
・Re-examination of parts:
For parts (work-in-progress) that have defects in each process in daily production, we re-evaluate whether they are within standards (control limits) and decide whether they are OK or NOK.
・Initial product inspection:
Guide the introduction process, prepare documents, arrange evaluation, confirm results, and approve for specification changes and new parts. Transfer to mass production process.
・4M change response:
Confirm the purpose, effect, schedule, specifications, and evaluation results of the change project and make the final decision. In some cases, we will evaluate and summarize the results. Prepare background data for judgment.
About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications. Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.