Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Is a skilled specialist that works on assignments requiring considerable judgement. Focus is on tasks using considerable skilled judgement and has deep understanding of standard operating procedures. Supports the overall team.
Responsibilities
Queue Management / Reporting
Reviews work orders in the queue and handles skilled requests which require deep understanding of standard operating procedures and adherence to commitment times
Reviews expedited requests and handles or re-directs to appropriate team members
Supports cross functional teams by collaborating on customer tickets
Maintains detailed written records of all work activity
Ensures any necessary reporting is complete and accurate; executes ad-hoc reporting requests
Creates Purchase Orders (PO's) and Purchase requests (PR's)
Assigns locks and keys for both Equinix and customer keys, where applicable
Supports creating reports to customers (e.g. power or access)
Updates local asset databases and other systems
Installations
Handles requests requiring skilled rack and stack support of customer equipment
Able to read skilled installation spreadsheet plans and supports implementing installations accordingly
Supports the building and installation of difficult and challenging installs; which may include: intra-cage fiber tray, ladder rack, customer equipment and cabinets; overhead cable trays, cage mesh, cabinets, and cable management/support systems; grounds cabinets and two-post racks; performs tape changes and back-up updates
Recognizes and raises advanced capacity concerns for infrastructure expansions needs and cabling
Performs quality checks on both cross-connects and on-site support tickets, and suggests improvements
Cross-Connect
Supports challenging datacenter cross-connect work requiring deep understanding of operating procedures for installs, terminations, modifications, and testing
Installs and tests challenging cross-connect circuits, which may include: switched, multiplexed, etc
Testing / Troubleshooting
Supports skilled requests on standard layer 1, 2 and 3 cross connect certification testing
Supports the troubleshooting of skilled circuits (i.e., switched, multiplexed, etc.)
Supports advanced testing and troubleshooting.
Stakeholder Partnership
Monitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teams
Provides escalation support for work order expedites
Partners with internal stakeholders on cross functional work
Customer Management
Supports customer satisfaction through timely and precise order execution and quality assurance checks
Delivers a high level of service and an excellent customer experience when interfacing with customers
Supports sensitive customer situations
Manages time expectations on new deployments and existing alterations
Supports customers on-site by through access control and escorting services
Point of Contact (POC) for supporting skilled customer requests, exceptions or escalations
Projects
Supports advanced installations; provides input and identifies problems with drawings and assists with verification of custom projects
Supports vendors on various data center related projects
Performs quality assurance on new customer installation or deployments
Training
Supports standard operating procedures and best practices to maintain a high level of service is maintained
May coach others on operations procedures and basic safety
May provide coaching and mentorship to more junior team members
Qualifications
Typically requires a high school diploma and 4-6 years of equivalent work experience
English skill : Able to have trouble-shooting conversations in English
Japanese skill: Business level
For foreign nationals, those who already have a "technical, humanities, or international service" visa are eligible for this program.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.