Customer Service
Job title: Appointment Clerk
Location: Fussa, Tokyo
Travel: N/A
Duties:
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Location: Fussa, Tokyo
Travel: N/A
Duties:
- The applicant shall answer incoming telephone calls and schedule patient appointments. In addition to scheduling requested appointments, the contract employees shall call patients to schedule, reschedule, and/or cancel appointments as needed
- The applicant required to find clinic information and appointment criteria
- The applicant shall contact clinic personnel when appropriate to clarify appointment issues or to assist patients in getting an appointment that the contract employees do not have permission to book
- The applicant shall enter Telephone Consults into AHLTA when required by the booking protocols
- The applicant must either be a native English speaker or shall be proficient in understanding (reading, speaking, listening, and writing) English
- TOEIC score: 730 or higher
- Other English Test if no TOEIC score is available: Equivalent level as the above TOEIC score
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