Nextgen Clearing Ltd Costa Rica

Regional Customer Support Data Clearing

Nextgen Clearing Ltd Costa Rica

1 month ago 155 applicants

See who Nextgen Clearing Ltd has hired for this role

The Regional Customer Relations Manager - CAM will aim to provide excellent service to customers in the region. The role holder will also take the lead at providing customer support on a daily basis. The role will interact with Tier 1 and Tier 2 customers and therefore building relationships based on transparency and trust is an essential part of the role

Key Responsibilities

Build strong and long-term relationship with customers in the region by providing excellent customer support as dedicated first point of contact for customers
Be the first point of contact for customers and lead in migration projects from existing DCH to Nextgen Clearing
Monitor and manage all core operational functions relating to system set-up, monthly processes, reporting management and other customer related inquires
Coordinate day to day support and organisation of regular calls with customers
Communicating resolutions to clients and making suggestion on how to resolve issues
Provide follow up training for specific elements of DCH service to customers
Endeavour to resolve all customers queries efficiently and reporting any potential challenges immediately to customer support management team
Ensure all People Management aspects in regards to individual performance and performance of team members (if any) are adhered to i.e. PP&R, Absence Management etc
Identify customers needs / enhancement requests and contribute to product development where relevant according to company process
Provide weekly / monthly account status report to your Regional Manager where required
Hold a monthly call with the customers to discuss any outstanding issues and provide customer's feedback to the head of the DCH

Annual Salary:

£20,000.00 - £23,000.00

Requirements

Experience, Key Skills & Personal Attributes

5+ years GSM industry experience and knowledge of roaming requirements is preferred (either from a mobile operator or pier vendor)

Ability to learn quickly.
Excellent communication skills (verbal and written including report creation and presentation)
Capability to understand technical standards and IT related procedures
English and Spanish language proficiency (additional languages a bonus)
Team player
Well organised and ability to priortise your own work
Excellent organisational / project management skills with the ability to prioritise / escalate effectively
Strong interpersonal skills, particularly in building relationships with customer
Ability to work independently and reliably Excellent people management skills (if people management role)
Ability to build confidence and trust in relationships
Professional credibility and integrity
Strong analytical skills

Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Primary and Secondary Education and Non-profit Organizations

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