Direct message the job poster from Stelfox Tech Recruitment
Jason O' Donoghue
Regional Manager- IT Recruitment
Support Analyst
As a Support Analyst, you will join a dynamic and motivated global team dedicated to providing exceptional support to our customers. My clients customer-centric culture and close collaboration with Engineering, Customer Success, and Product Management teams create an environment designed for success.
Responsibilities
Provide business support to clients in the taxi industry.
Perform in-depth problem analysis of our products.
Utilize fundamental troubleshooting skills and technical knowledge.
Isolate, analyze, and resolve customer issues.
Support clients ranging from small businesses to large enterprises.
Offer technical and business assistance to customers via phone, email, and/or ticket system.
Conduct problem analysis and collaboratively identify problems of minimal to moderate complexity.
Achieve and maintain agreed service levels along with other established goals.
Work independently with minimal supervision.
Document cases and resolutions clearly in the CRM system, taking ownership of hot and/or more critical cases when required.
What You Will Bring
At least 2+ years of experience in a customer support environment.
Ability to understand technical issues and apply technical concepts.
Outstanding communication skills, including the ability to match a customer’s communication style and de-escalate stressful situations.
Strong listening skills.
Proven troubleshooting skills.
Ability to work effectively and cooperatively with other members of staff.
Establish and maintain good working and interpersonal relationships with customers and suppliers.
Ability to prioritize and multi-task on a variety of activities.
Ability to determine the root cause of problems and effect solutions.
Flexibility to travel to other company locations for short periods if required.
What you need:
API Support
B2B experience
Jira
Zendesk
Putty
B2B or SaaS experience
Apply if interested!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology and Analyst
Industries
IT System Training and Support, Administrative and Support Services, and Staffing and Recruiting
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