TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
We want passionate and talented people to join our product and operations team. Together we can build an innovative, secure, and intuitive live traffic and ecosystem team for our users.
TikTok LIVE is seeking a dedicated and proactive Customer Service Quality Analyst to join our Service Excellence team. In this vital role, you will be responsible for assessing and enhancing the quality and effectiveness of customer service interactions.
Responsibilities
- Content quality assessment (text, video and/or audio) in German language;
- Close collaboration with internal and/or external teams (quality improvement, root cause analysis, missalignment detection and resolution) in both English and German;
- Training and calibration meeting hosting with internal and external teams;
- Quality improvement action plan development and execution support for the market;
- Acting as a trusted point of contact for internal and/or external stakeholders.
Minimum qualifications:
- Full German and English language proficiency;
- High school degree, and first experience working in a high-paced work environment;
- Highly organised, able to work under minimal supervision, an eye for detail and the aptitude to make ongoing improvements in your everyday work;
- Great time management skills and the ability to meet deadlines;
- Ability to manage multiple requests for information and handle confidential and sensitive information in a professional manner;
- Outstanding communication skills (verbal/written), ability to deliver sound judgement and clear feedback; - Excel/Goggle sheets knowledge (basic).
Preferred qualifications
- Bachelor’s degree or above;
- Past experience in content quality assurance for short video content;
- Interest, understanding and/or experience with the challenges faced by self-regulating social media platforms, especially in the Trust and Safety area;
- Knowledge of current TikTok trends and popular content on the german market;
- Ability to evaluate large data sets, and draw actionable conclusions in a clear and concise manner;
- Interest in working in a high-paced, quickly changing work environment, resilience when facing challenges, and quick adaptation to changes;
- Excel/Goggle sheets knowledge (intermediate).
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Software Development
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