Part-Time Educator | Festival Walk
Part-Time Educator | Festival Walk
myGwork - LGBTQ+ Business Community
Hong Kong, Hong Kong SAR
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This job is with lululemon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Requirements
Description & Requirements 關於我們 lululemon 是一家專門製作瑜伽、跑步、訓練和其他運動項目等機能服飾的創新公司。在高科技布料和功能設計方面,我們樹立標竿,創造顛覆性的產品和體驗,持續在運動健身、心靈成長、人際連結與幸福感方面提供人們所需的協助。我們將成功歸功於創新的產品、對門市的重視、對員工的承諾以及在每個所在社群當中所建立的人際連結。作為一家公司,我們專注於創造正面的改變,期許打造更健康、繁榮的未來。特別值得一提的是,這樣的期許也包含了為我們的員工創造一個公平、包容且注重成長的環境。 工作摘要 教育專員角色是組織成功的基礎。在我們的零售門市中,教育專員是創造世界級客戶服務或顧客體驗的專家。他們負責接洽顧客並與他們建立連結、分享最高品質的產品教育,與真摯地講述我們的社群和文化。 工作的核心職責 客戶(即顧客)體驗和社群
Requirements
Description & Requirements 關於我們 lululemon 是一家專門製作瑜伽、跑步、訓練和其他運動項目等機能服飾的創新公司。在高科技布料和功能設計方面,我們樹立標竿,創造顛覆性的產品和體驗,持續在運動健身、心靈成長、人際連結與幸福感方面提供人們所需的協助。我們將成功歸功於創新的產品、對門市的重視、對員工的承諾以及在每個所在社群當中所建立的人際連結。作為一家公司,我們專注於創造正面的改變,期許打造更健康、繁榮的未來。特別值得一提的是,這樣的期許也包含了為我們的員工創造一個公平、包容且注重成長的環境。 工作摘要 教育專員角色是組織成功的基礎。在我們的零售門市中,教育專員是創造世界級客戶服務或顧客體驗的專家。他們負責接洽顧客並與他們建立連結、分享最高品質的產品教育,與真摯地講述我們的社群和文化。 工作的核心職責 客戶(即顧客)體驗和社群
- 以重視顧客時間的方式與其互動,確保卓越的顧客體驗。
- 評估顧客的需求,提供客製化、有效的採購與退貨解決方案和支援。
- 清楚表達產品的價值與優點,向顧客分享技術產品知識。
- 根據公司標準,透過進行精確、及時的顧客交易並執行與市場相關的全通路計畫,促進完美流暢的端對端顧客體驗。
- 動態巡視整個樓面範圍以持續與顧客接洽,並隨時留意各種顧客或門市的需求。
- 接受顧客的意見回饋,與門市領導者合作採取適當的行動,讓顧客覺得「服務到位」。
- 告知顧客當地社群計畫。規劃並執行本地、區域性和地區性的社群專案和計畫(例如:本地跑步俱樂部、國際瑜伽日)。
- 秉持真摯友善的態度並頌揚多樣性,營造一個彼此尊重且具包容性的團隊環境,確保為所有團隊成員和顧客打造備受關心且引人入勝的體驗。
- 與所有團隊成員建立充滿支持且有益成效的關係。
- 與團隊成員合作,確保提供理想的顧客體驗,並支援門市營運。
- 根據公司標準執行產品展示任務(例如,將商品放回原位、補貨,或將售完的商品從庫存補回樓面、減少庫存或重新放置商品)。
- 使用門市內的技術來支援門市營運,並提供正面的顧客體驗。
- 在值班期間視需要進行清潔工作,維護門市的奢華環境。
- 瞭解並遵守人員安全政策和程序,以維護安全的工作環境。
- 根據適用的政策、程序和法律或法規來執行工作。
- 包容與多元:建立/支持一個重視/讚揚差異性的包容環境
- 誠信/誠實:秉持誠實、公平與道德的態度行事
- 顧客體驗:熱愛工作且樂於建立連結、理解並協助顧客
- 個人責任:接受責任/為行動負責;是他人可以信賴的對象
- 自我意識:意識到他人會如何看待自己的言行,或會如何影響他人
- 共同合作與團隊合作:有效地與他人合作來達成目標;尋找不同的觀點
- 熱情:對自己的工作充滿熱情;尋找讓工作有趣且能參與其中的方法
- 在受指派門市的司法管轄區內具備合法工作的資格。
- 願意彈性安排上班時間。
- 願意在值班期間的大多數時間於門市樓面走動,協助顧客並完成工作
- 願意與團隊合作,也願意獨立完成部分工作
- 教育:高中或中學文憑的同等或更高學歷。
- Interact with guests to ensure a great guest experience in a manner that values guests' time.
- Assess guests' needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
- Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs.
- Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
- Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
- Establish supportive and productive relationships with all team members.
- Collaborate with team members to ensure optimal guest experience and support store operations.
- Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
- Use in-store technology to support store operations and provide positive guest experiences.
- Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner
- Guest Experience: Enjoys working and connecting with, understanding, and helping guests
- Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
- Self-Awareness: Is aware of how words or actions may be perceived by or affect others
- Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
- Enthusiasm: Is enthusiastic about one's own work; looks for ways to make work fun and engaging
- Legally eligible to work in the jurisdiction of the store which you are assigned to.
- Willing to work a flexible schedule.
- Willing to move through a store for most of a shift to help guests and accomplish work
- Willing to work as part of a team and complete some work independently
- Education: High School or Secondary School diploma equivalent or above.
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Seniority level
Entry level -
Employment type
Part-time -
Job function
Education and Training -
Industries
Retail
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