This role is a key point of contact for end users for IT incidents and service requests. The role manages incidents and requests through to completion, escalating and communicating with internal and external parties as needed.
Responsibilities
Handling Incidents, Service Request and Identifying Trends . Proactively Identify repeat issues or service risks and aid in prevention improving our customer service, internal processes and operations
Managing Vendors & Finances . Obtain quotations, manage the purchasing and invoicing for IT equipment and licenses obtaining the best value for the organisation. Manage IT assets through their lifecycle from purchase to disposal.
Supporting IT Infrastructure and systems
Essential
Good working knowledge of Desktop/Laptop and Operating System (Windows/ Mac OS) support
Excellent communication skills in both written and spoken English
Microsoft Office 365 Suite knowledge in particular Administration, Teams, Outlook and Sharepoint
Strong customer focus - identifies needs and finds solutions to meet them
Hands-on experience of dealing with Meraki/Cisco or other next-gen firewalls
Experience with IT asset management and automation tools such as Desktop Central
Audio-Video/Video Conferencing support
Interested parties, please click "Apply" to complete the application process. You can also reach Sowmyah at 3915 0285 for confidential discussion.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Human Resources Services
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