The Career Works Hong Kong, Hong Kong SAR

IT Helpdesk Support

Our client is a large Investment Bank is looking to hire IT Helpdesk.

Responsibilities

Work in Large scale environment with 5 days' work
Provide day to day monitoring, support, and administration to in-house users
Provide technical support service to all departments
Assist users for software or hardware troubleshooting and problems solving
Incident management
Report operation risk to Team Lead
Maintain and update knowledge base including but not limited to technical documents and procedures
Identify and resolve technical issues, provide root cause analysis of each incident
Utilize latest technology facilities available to optimize and improve existing operation procedures continuously
Ensure all the desktop computer systems are working properly
Online response user questions and assign the Tickets

Requirements

Proven work experience as Desktop Support, Technical Support, or similar experience
3 years hands-on experience with Windows/Mac environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc
Knowledge of popular operating systems, software applications, and remote connection systems
Ability to solve complex hardware and software issues
Excellent problem-solving and multitasking skills
Customer-oriented attitude
1 Years' relevant support experience in Financial industry is a plus
Good command of written and spoken Mandarin and English is a plus

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