Assist in the implementation and administration of the Call Centre System
Take care of phone calls and emails inquiries daily
To coordinate and administer all aspects of the Call Centre and always within Hermès standards of image and services worldwide
Support other functional departments e.g. stores, e-commerce, after sales team by providing excellent customer service in respect of the Group standard and guidelines
Keep all internal & external up to date of Call Center activities according to Hermès guidelines
Communicate with both internal and external parties in order to solve customers' complaints and inquiries
Handle ad hoc duties as assigned
Requirements:
At least 3 years retail operations or customer service experience
Candidates with luxury brand experience are highly preferred
Experience in E-commerce field will be a plus
Independent and able to work under pressure
Good team player and customer-oriented
Excellent communication, presentation and problems solving skills
Flexible and open-minded to keep abreast of change
Pay attention to details
Good command in both written and spoken English and Chinese (Cantonese and Mandarin)
Work on shifts is required
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Retail Luxury Goods and Jewelry
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