A continuación, te explicamos cómo puedes gestionar clientes difíciles y conflictos como profesional autónomo.

This is very important as I recently attempted to establish boundaries with a team that wanted me to join amd some toxic practices came back towards me ..even threats and not ok ways of being. When in conflict follow laws and proper conduct..do not turn to streets and start talking crap it is extremely unprofessional and causes trauma. Hours that they can reach you as well as topics and proccesses from being attacked by people that disagree with you.

Establish clear boundaries with clients early on. Communicate your availability, response times, and scope of work to prevent misunderstandings. Setting expectations reduces conflicts and fosters mutual respect. It's okay and often better to say no to requests outside of your wheelhouse.

First of all, be calm and listen to your client. Assure your client that you will resolve the issue. Determine the action(s) needed to resolve the matter and get busy working on the problem. If it can't be resolved immediately, contact your client. Keep them informed of the actions taken and when the matter is expected to be resolved.

We believe that every relationship should begin with a very specific expectations conversation. Starting a professional relationship with clarity sets the stage for an open, direct relationship which is critical. Then, leading the conversation where both parties share their expectations will provide a position of authority and respect. Fortunately, you can always go back to this (assuming it's written and ideally signed by both parties) to hold everyone to their word. If you already are in a relationship without having this conversation, you should be direct, speak with them in a way that they can hear, and be so honest that you're willing to risk the relationship to tell them the truth.

Establishing clear boundaries is not just about preventing misunderstandings but also about safeguarding your time and resources. When clients understand your limits, they are more likely to respect your professional expertise and the value you bring to the table. This proactive approach can significantly enhance client satisfaction and loyalty, as it demonstrates your commitment to delivering quality work within defined parameters. Additionally, clear boundaries empower you to manage your workload effectively, reducing stress and burnout.

Staying calm is a real skill in tense situations. If you remain too calm it creates an "untouchable" scenario so they'll feel like they are not getting through. However you also have to control the discussion and make it known when a conversation is getting too heated that this is not an acceptable tone and lets pause for a minute - everyone understands the hand signal "stop". Have a pause, come at it from a different angle. Most importantly, do they have a right to feel that angry? If they do acknowledge that. If they don't, explain why.

Are customers difficult or different? Once we understand this we can meet their needs and outcomes. Never try to educate them until matter is resolved and arguing with a client means they won't be back if they have a choice. So up to you then if you'd like to keep your customer or lose them. To understand how to have different conversations to create more win wins in business and life please reach out.

Listening to understand and validating your client's point of view is key to resolving a conflict. Dont try to build your case, try to build a bridge.

Under promise and over-deliver. Then, point out to the client how you have gone the extra mile for them, something no one else would have done for them.

Great to have the confidence & patience to stay calm in a situation where the client wants to show that they are in control & won’t listen to what I have to say.

Clear communication is key to managing tough clients. Avoid jargon and be concise to prevent misunderstandings. Follow up with written summaries to ensure everyone is on the same page. This transparency prevents disputes and builds trust.

Effective communication is crucial yet important in every relationship. Make sure your instructions and expectations are easy to understand, and check in regularly to keep everyone on the same page. Be direct and honest about any issues, and address misunderstandings quickly. Use simple language to avoid confusion, and always follow up important conversations with a summary in writing. Clear communication helps prevent conflicts and makes resolving them easier.

Clear and simple communication is key to every relationship that I have. I must make it plain to the person I am talking to and I must be able to read that person to be able to talk in the manner that they will be able to receive and understand.

As I work and consult with many executives and business owners, I always encourage them to use a bullet point mentality. Say what needs to be said, only what needs to be said, and try to leave feelings and emotions outside. During negotiations, talking to a staff person, whatever the case might be, a lot of times concise communication that is to the point, not cluttered with many words, and said with a positive tone, will be heard and listen to those in the sound of your voice

Following up with email can be a good way to outline the issue presented and the solutions available. I find clients can forget key points in a verbal discussion and the email can be a good reference point for revisiting topics discussed.

I honestly do not know why you would have conflicts with clients!? If they do not like something change the subject. Talk about things that the clients likes to talk about. Once they have entered that phase of discussion the rest is easy.

I think one of the key points to finding solutions is making sure that you are working on your business more than you’re working in your business. If you get so caught up in the clutter, you will never climb out. It is always wise to have a plan, evaluate the plan, adjust the plan,and keep that focus. That is one of the best ways to create solutions. If you are so far out in the weeds that you can’t see the target doesn’t do any good

One way to focus on the solution is to take the heat out of the problem. Be prepared to "lose" the battle that is being presented which helps the other to feel seen heard and validated. You then have a greater chance of resolving the situation and creating success. To continue the battle theme there is a greater opportunity to win the bigger "war".

We were subcontracted to a vendor of a military supplier. The vendor and supplier really got into a head to head battle over some failures of both parties to meet their obligations to the other. They had a meeting to basically lay out their multi-million dollar civil cases to each other. Luckily, we had been solving a ton of problems for the supplier and the vendor. I remained silent during almost all of the hour long screaming match. The entire time I was working on a solution that we might provide as a form of mediation by using the vendors budget, the suppliers resources and access and our labor. Toward the end of the meeting, I calmly presented the solution which silenced the meeting and kept the project going.

In any heated argument, listen to their concerns and work together to find solutions. Be ready to compromise or risk losing the client. Clearly outline your steps and follow through quickly."

Use conflicts with clients as learning opportunities. Reflect on the triggers and consider improvements in communication, contract terms, or project management. Adapting your approach helps you manage future challenges more effectively.

I think as business owners, we must always learn & grow. Future generations are changing the way that we communicate & do business. While one off problems may occur, I think it's important for us to adapt and create processes to minimize those issues going forward.

I am always looking to learn so that I can incorporate ideas and make solid plans to assist me in whatever I am doing at the moment. It must become automatic when I am doing what I do. I must be able to see when I need to take a different approach before I start a process so that I do not waste time and resources.

One thing I have found helpful is how to learn and adapt I see that I can only please one 1⃣ person per day sometimes I feel that today may not be your day I think 🤔 that your feedback is very important to me I want you to tell me how I can help you I intend on getting better everyday for the future 🔮

Conflict is always uncomfortable, and it's a beautiful place to learn, grow, and change. Conflict provides us an opportunity to step up and lean into the changes that need to be made, within ourselves or in the situation.

Often it is lonely for small business owners and they don't have someone to bounce ideas or problems. Your accountant or other professional you have a good working relationship with may be open to having these discussions with you. There are also business support groups on various social media that can allow you to get different perspectives (just also remember to think critically and not take anything to heart). However the most important action you can take as a professional and/or business owner is to find a coach or mentor to work with at your level and above, to help you work through the issues and level up both personally and in your business. You don't have to go it alone.

It's important to connect with someone who knows something that can help you achieve your goals. Leverage their knowledge and experience to guide you on the right path to success.

As the CEO of my company, I've run multiple businesses and handled various tasks from sales to service, and even cleaning bathrooms. When I don't know an answer, I communicate that honestly. I tell my colleagues and customers, "I don't know the answer, but I'll find out and get back to you." This honesty is crucial in business. However, there's a big BUT! Failing to follow through on your promise can ruin your credibility. Saying you'll find an answer and then not doing so is worse than giving a wrong answer. It damages trust, and even if given a second chance, a cloud of distrust will overshadow any future responses. Don't give wrong answers either, sometimes best to just gracefully bow-out saying you aren't the right person.

Creating fair and transparent expectations and coming to agreements on the front end it truly helps to navigate conflict. However, we might come across a conflict that does not have a programmed decision built into it based on the expectations and agreements we’ve created. When that comes to pass, I try to lead from a place of empathy and goodwill. We ask clarifying questions tied to the values of the company to make sure we understand the issue and can navigate our conflict from a place of fairness, and integrity. We take accountability, we compensate them, we show good will towards a future together. We want to marry our clients not just date them and marriages take work, trust, and accountability.

That moment when your formerly enthusiastic client sees you as the author of their change, and they’re uncomfortable - that can lead to conflict as they express anxiety and deal with the tunnel vision of merging their past into their future. It’s important to remember that change and discomfort are part of the process. You have a solid service agreement in place, and have built their roadmap with them. Be patient, go back over that roadmap, and remind them of the outcomes they want and need to achieve - and your skills to help them get there. This will help diffuse the feeling of conflict. They need reassurance rather than reactivity. Be flexible. Listen to understand what's behind their words rather than jumping to conclusions or action.

Keep the end in mind! First, don’t get angry or emotional. Try to understand what is really happening. Is it a personal situation? Or is there really a business issue? Sometimes a clients actions may not be directly related to the situation at hand, so if possible identify what is really going on. If you stay calm and ask questions to understand it may de-escalate the situation. If this is not an isolated situation you may need to take a different angle. What is this relationship worth to you? If you have tried to work with the client and they are constantly difficult and unreasonable, you may need to fire them! If the stress and difficulty out ways the benefits you may need to suggest that there may be a better fit for them.

First of all, fully understand the situation which means listen and ask questions to gain a clear understanding. Apologise for how they feel, explain the situation in terms of how their expectations were not met from your position and how their open feedback leads to improvements in your business. Most importantly find a solution they are happy with, because the upshot is that protects your business reputation at the same time, by building credibility. My business relies on building trust full stop. Lastly be realistic, you will never be able to make all of the people happy all of the time, to do that they say you should sell ice cream! Some battles you won’t win but you will sleep well, knowing you did your best.