冲突解决基础知识
With Lisa Gates
Liked by 352 users
Duration: 47m
Skill level: General
Released: 8/11/2018
Course details
职场的成功与否取决于是否拥有高质量的人际关系并能够通过协作来应对这些挑战，而运用正确的冲突解决方法和技巧，你就能在职场内外修复或维系人际关系。改善你与同事、客户和经理之间的关系，找到解决冲突的办法，并重新回到合作中。在本课程中，谈判顾问丽莎·盖茨将分享可有效解决冲突的几个秘诀，并揭示一些适用于大多数商业场合、可重复使用的简单技巧。她还将介绍一个六步法，一步步探索和揭示冲突解决方案，包括确定问题、将人从问题中分离出来、克服瓶颈、探索文化差异和最后达成一致等。
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 3 quizzes
- Learn on the go Access on tablet and phone
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