In this position, based at our Shanghai office and reporting to the Operations Manager, you are responsible:
To work on a large-scale development of the database of Customer Experience Evaluators
To manage the timely assignment and execution of fieldwork as per company standards, specific mission/client requirements and project schedule
To ensure the quality of the field surveys, their timely collection and electronic submission
To manage the timely validation of the field surveys by elaborating a strategy based on the Business Unit Operations resources and the projects forecast
To maintain good professional relationships with your Customer Experience Evaluators and Global Operations Support team to timely handle complaints and feedback in a true spirit of cooperation, team work and customer satisfaction
Requirements
Previous experience in Retail/Project Management would be a plus
Bachelor's degree required, Master's degree is a plus
Strong analytical thinking and ability to perform efficiently in a fast-paced, multi-cultural environment
Basic ability to use office software, especially for EXCEL
Good English level
Strong management reporting skills
Ability to efficiently communicate with different teams
Basic negotiation, decision-making, problem solving, influencing skills
Seniority level
Associate
Employment type
Full-time
Job function
Other
Industries
Primary and Secondary Education and Non-profit Organizations
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