Global Head of Quality Assurance

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Global Head of Quality Assurance

Business: Wholesale IT

Principal responsibilities

Accountable for quality assurance for CMB and GB

The quality assurance function is fragmented across different teams. Candidate will have to set-up a quality assurance group across Wholesale Banking Technology, and create synergies across service lines. The candidate will have to transform the function and align it to the new DevSecOps process, leveraging best-practices from wider Group and other GB / GF teams. The candidate should be able to establish a process to cover end-to-end testing strategy, including vendor products and platforms, as well as alignment with HSBC’s internal functional testing, NFR testing coverage, etc.

What you’ll do:

Key Business Needs:

• Improvement in product quality

• Improved performance

• Faster deployment

• Collaboration between Business & Engineering

• Service up-time through faster problem-solving abilities

Improvements under DevSecOps: enhanced Developer / Tester experience through seamless adoption of

• Continuous Testing capability for effective CI/CD

• Ready to deploy & integrate test pipelines

• Self-service enabled digital platforms

• Built-in-quality across Engineering & Ops

• Low-code / No-code Hyper Automation & Cognitive QE

Key problem statements that will be addressed by the role:

• Dependency on external and internal systems for testing

• Lack of dedicated Test beds, limited devices for Application testing

• Fragmented Perf Engineering setups duplicating infra, cost and efforts

• Testing trend analysis for API Migration

• Data insufficiency for validating varied API responses

Key Deliveries Expected:

Test Cycle Time Reduction

- Test Design Automation

- Functional Automation

- Non-Functional Automation

- CICTCD

- Skill fabric Upliftment

Hyper Automation

- Low Code, No Code Solutions and Platforms

- Test Environment and Data as a Service

- Change Based Testing

- Fragmented Digital landscape

Improve Developer and Customer Experience

- Seamless Digital Experience for our engineers for Test Automation & Performance Engineering

- Cloud Adoption and Services

- Performance / Stress Testing Controls

Future Ready

- Service Resilience and scalability Test as a Service

- Infrastructure Testing

- Support in Net Zero Carbon Program

Governance and Committee Memberships

WSIT ExCo (WSIT Leadership Meetings)

WSIT ManCo (WSIT Management Meetings)

Risk, Control, Compliance and Governance Meetings

Demonstrate leadership on production service and incident management. Maintain awareness of operational risk and minimize the likelihood of it occurring - including identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of the Group Operations FIM.

Observation of Internal Controls

Maintain and observe HSBC internal control standards, implement, and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators.

Principal Accountabilities and Responsibilities

Impact on the Business / Function

• The candidate will be responsible for establishing and managing the quality assurance initiatives across WS IT

• The candidate will be also responsible for creating an overall / end-to-end testing strategy with various third-party platform operators

Customers / Stakeholders

The candidate is accountable for working with senior engineers across service lines and the wider engineering community and able to interface with WS IT Executive Committee and Wholesale Business on improvements and deliverables

Operational Effectiveness & Control

Control functions to ensure that products and services are built to provide the required levels of availability, functional capability and non-functional capability, and systemic operational issues are addressed in the design lifecycle

Leadership & Teamwork

• Organizational leadership to be able to lead and transform organizational capability to set-up a best-in-class quality assurance management group

• Ability to engage & influence large number of internal and external stakeholders

• Ability to work in global and regional matrix structure

Qualifications

Functional Knowledge

• The candidate must have a strong technology depth and breadth, and experience in establishing and managing quality assurance function in a large scale transformation program covering functional, end-to-end processing NFRs and automation.
• The candidate should also demonstrate transformational leadership, in terms of setting up an organizational capability to optimize the quality assurance process aligned with DevOps / DevSecOps process and planning, conducting end-to-end down stream testing with the Banks’ core banking and finance systems.
• Preferred: Business domain knowledge in commercial banking, transaction banking and trade finance as well as experience in setting up a quality assurance function for a large scale enterprise program
• Organizational leadership to be able to lead and transform organizational capability
• Technology domain knowledge in setting up a quality assurance function in a large-scale enterprise application platform
• Strong stakeholder management capability
• Business domain knowledge on Commercial Banking business and Global banking preferred

General Knowledge & Experience

• The candidate should have minimum 15 years of work experience (preferably all tech)
• The candidate should have in-depth understanding of quality assurance function, and hands-on experience in managing functional, end-to-end NFRs and test automation
• The candidate should have experience in managing diverse set of business and technology stakeholders
• The candidate should understand how DevOps works and how to utilize it in the agile process to create effective quality assurance strategy and execution plan
• The candidate should demonstrate strong hands-on delivery management capability

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.