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TELUS International
IT Services and IT Consulting
Vancouver, British Columbia 523,249 followers
Next-gen digital customer experience (CX) solutions for global and disruptive brands.
About us
TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
- Website
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https://www.telusinternational.com
External link for TELUS International
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Vancouver, British Columbia
- Type
- Public Company
- Founded
- 2005
- Specialties
- Digital Transformation, Digital Customer Experience, Digital CX, Digital IT, Customer Experience, Customer Support, Content Moderation, Data Annotation, Contact Center, Omnichannel CX, Managed Services, Work from Home, ITO, BPO, Business Services, Intelligent Automation, Chatbots, and Analytics
Locations
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Primary
510 West Georgia Street
Vancouver, British Columbia V6B 0M3, CA
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2251 S. Decatur Blvd.
Las Vegas, Nevada 89102, US
Employees at TELUS International
Updates
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For many, delivering data-driven CX is easier said than done. Evaluate the trend, and many others, in this survey of CX leaders. Learn more: https://lnkd.in/gqcqwYpZ
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The transformative benefits of GenAI in the workplace seem limitless; however, companies need to have a plan in place — especially when it comes to security, ethics and governance. In his latest contribution to CustomerThink, TELUS International’s Chief Information Officer, Michael Ringman, explores a few reality checks to consider when evaluating GenAI for your organization. Learn more: https://lnkd.in/gHxiZxCx
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What an incredible day it was! More than 1,500 TELUS International Philippines volunteers came together to revitalize Manuel G. Araullo High School in Manila as part of their 2024 #TELUSDaysOfGiving event. Team members painted and refurbished classrooms to help create a more inspiring and comfortable learning environment for the upcoming school year. In addition, our team donated 190 fans and 33 exit signs and emergency lights. Check out the below video to watch our team members in action 🖌️🏫 #GiveWhereWeLive
A heartfelt thank you to our incredible #TELUSPH team member volunteers who dedicated their Saturday morning to participate in this year's TELUS Days of Giving in support of Brigada Eskwela. Your enthusiasm and strong desire to #GiveWhereWeLive and extend our signature caring culture to our partner school really made our 10th year supporting Brigada Eskwela exceptional. Together, we've created a brighter learning environment for the students and teachers in Manuel G. Araullo High School now and for many years to come. Check out this video to see the #TDOG2024 highlights and our #GiveWhereWeLive spirit in action. 💜👐💚
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Developing GenAI applications requires navigating a sprawling tech stack and a long list of quandaries to solve for, including: • How to source high-quality datasets for fine-tuning? • How to determine the best methods for evaluating model accuracy? • How to ensure ongoing model monitoring consistency? Access the webinar, featuring our Sr. Director, Product Strategy & Marketing, Ajinkya Malasane, and the Co-founder and CEO of 🔭 Galileo, Vikram Chatterji, to uncover key practices to ease the complex decision-making process inherent to building and deploying GenAI applications. https://lnkd.in/gkQgNu_X #GenAI #TechStack #Webinar
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📣 🎉 Our AI Data Solutions team is excited to meet with you at Ai4 - Artificial Intelligence Conferences 2024 in Las Vegas! Stop by booth #121 to say hello and explore how computer vision and generative AI are reshaping industries, from groundbreaking applications to the challenges and opportunities they present. Ajinkya Malasane, Sr. Director, Product Strategy & Marketing Michael Malfitani, Enterprise Sales Director Tara N., Director, Enterprise Sales Lead Gerard Sheridan, Enterprise Sales Executive See you there! 👋 https://lnkd.in/gHAus8xA
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Three out of four global knowledge workers are using AI for work, according to the 2024 Work Trend Index Annual Report from Microsoft and LinkedIn, and of those users, 78% are bringing their own AI tools to work. This creates a major security concern for companies, increasing the risk that employees inadvertently release sensitive and proprietary information to the public. TELUS International has launched Fuel EX, an enterprise-safe generative AI solution that enables businesses to harness the power of multiple GenAI models while keeping sensitive information secure. “Fuel EX brings the promise of GenAI-driven productivity and creativity to large-scale enterprises, while providing industry-leading privacy and security features that business leaders can trust to keep their customers’, employees’ and company’s data safe,” notes Bret Kinsella, General Manager, Fuel iX. Fuel EX is the first public launch of an application built on our enterprise-grade GenAI engine, Fuel iX, and is currently in operation at scale within TELUS, where 35,000 employees are actively using the software and seeing improved productivity. Learn more about this exciting development in today’s press release: https://lnkd.in/g9VkHaqu #FueliX #FuelEX #GenAI
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CX leaders: How successful are you in rallying others around the wants and needs of your customers? 🤔 On the newest episode of "Questions for now," expert guests Blake Morgan, customer experience futurist and author of The 8 Laws of Customer-Focused Leadership, and Lori Branton, global vice president of client success at TELUS International, share actionable tips for CX leaders looking to foster a customer-centric culture. 🎧 Listen to the full episode: https://lnkd.in/gWJJpQCX #QuestionsForNow #CustomerExperience #Leadership
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Orient your digital experiences to the needs of your customers with five design best practices from Forrester. Access best practices and tips to get started: https://lnkd.in/g_Y4-uUq
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Harnessing the benefits of generative AI (GenAI) depends on developing, implementing and using the technology responsibly. This not only entails aligning its use with laws and regulations, but also with consumer expectations. Such an approach can help your organization mitigate potential risks associated with the technology and cultivate trust with your customers. Learn more about the key principles that constitute a responsible AI framework and how to effectively implement them in your organization: https://lnkd.in/gs6VF8Ut #GenAI #ResponsibleAI
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