Indue

Indue customers are invited to our annual Future in Focus webinar on 28 August 2024. The event will be hosted by our Chief Customer Officer Fred Perry, with co-presenters Head of Innovation, Jenny Osborne, Head of Operations, Renae Smith and Head of Product, Leanne Collier. The event will cover unique insights from our recent id8 Innovation Study Tour (Europe), and explore customer, industry and partner-driven changes that can help guide your strategic business decisions. We will also be sharing how Indue is responding to these changes and developments and our commitment to keeping prepared for change. #YourPaymentsPartner #FutureInFocus2024

The Australian Customer Owned Banking Association (COBA) recently hosted its annual Financial Crime Symposium where our Head of Financial Crimes, Giselle Lindley, participated in a panel discussion extending on event theme of 'Unmasking deception - Financial Crimes and Scams Unveiled'. The panel delved into critical topics including scams and customer friction, working in partnership with your service providers, and harnessing the powerful intelligence available within our client network to protect payments from scammers and cyber criminals. #FinancialCrimeSymposium #COBA

Indue was delighted to award Qudos Bank with our Partnership Award, acknowledging their two-decade commitment to our Orion Financial Crimes Service. Qudos has been a longstanding partner of Indue, demonstrating a dedication to prioritising customer needs. This collaboration has enabled Qudos to continuously safeguard their customers' financial security and prevent financial crimes. We take great joy in presenting them with this Partnership Award and look forward to continuing our relationship for years to come. #partnership #FinancialCrimeService

As part of the Indue illumin8 program we are proud to support, Anthony De Fazio and the BankVic team in conjunction with associated law enforcement agencies as they collectively brave chilly waters to raise funds for the Law Enforcement Torch Run for Special Olympics. For the first time ever, over the weekend of 3-4 August 2024, hundreds of people across the Oceania region will be freezin’ for a reason! That reason is to raise money for Special Olympics who bring sport, joy and inclusion to people with intellectual disability/autism. Well done and good luck to everyone taking the plunge! If you would like to make a donation, please click here. https://shorturl.at/tiC6V BankVic Anthony De Fazio

Indue is excited to announce the appointment of Nicole Cantero who joins our Executive Leadership Team in the role of Chief People & Culture Officer. With an impressive career in HR leadership roles across multiple industries, Nicole has previously worked across Retail, Engineering, FMCG and Blue Collar and now is keen to add value across our Financial Services industry. At Indue we pride ourselves on our people first strategy and Nicole is excited to continue the work that has already occurred by developing our industry leading culture through strategic people initiatives. We are very pleased to introduce Nicole to our team and industry and look forward to the positive impact she will make at Indue. Please join us in welcoming Nicole Cantero to our Executive team and Indue. #gofargotogether #peoplefirst #executiveleadership

This was a special week for the Indue Team as we welcomed our long term partners, Dnister to our offices. The partnership we have with Dnister is 32 years young and has been particularly special in recent years due to us working closely together to assist people who have been displaced as a result of regional conflict and found themselves in Australia with nothing but the clothes on their back. Our staff were honoured to hear directly the powerful story of Solomiia, a refugee who connected with Dnister upon arrival in Australia. After initially being supported by Dnister, Solomiia went on to be employed by Dnister and worked tirelessly to support many other refugees through a range of support programs. These included the basic necessities of life, through to support groups, all the way through to assistance with financing new businesses to establish livelihoods in Australia. Indue was pleased to partner with Dnister on one of these programs, through our own community support program, Illumin8. Indue was honoured to receive a Motanka doll as a token of thanks. The Motanka doll is of particular cultural significance in the Ukraine and represents courage, bravery and friendship. The doll holds a small piece of amber in its hands to remind us to always hold on to the sunshine through the difficult journeys in life.   The story was a bright illustration of the difference between a community bank and a commercial bank and the impact that mutuals can have on making a better society. Thank you to Dnister for your partnership and for your outstanding work in bettering our society. Pictured below: Andrew James (Dnister, CEO ), Derek Weatherley (Indue, CEO), Solomiia Vozniak (Dnister, Personal Banker), Frank Gullone (Indue, Chair), Bohdan Wojewidka (Dnister Board Chair). #realheartrealaction #partnership #friendship #communitybanking #illumin8 Dnister Ukrainian Credit Co-operative

Real Heart. Real Action. A few nights ago our CEO, Derek Weatherley spent the night in the Hunter region to support the excellent work of Vinnies and the Vinnies CEO Sleepout . Derek has been participating in this initiative for 8 years and said "I'm grateful to have had the opportunity to spend some time in the Hunter this year hearing about the extent of the local homelessness issues in that region and the wide range of programs that Vinnies undertake to support people into secure and sustained housing arrangements.  I also had the opportunity to spend some time with Mark Williams the CEO at The Mutual Bank who are always looking at ways to support the greater Hunter community." #realheartrealaction #ceosleepout #illumin8

id8 Tour >> The id8 team has had a whirlwind few days in London, filled with insightful sessions and valuable networking opportunities! They had a productive session with the #PaymentsSystemRegulator on the latest trends, including a summary of the payments review and banks' responses to faster payments scams. #StarlingBank, a fully digital bank with its own core banking engine met with the team to share their customers' digital journey. They experienced the latest tech advancements at the #MastercardExperienceCentre. #id82024 

id8 Tour Day 4 >>The recent #Money2020 event has brought to light some compelling insights on the global landscape of open banking. We heard that while Australia's progress on the #ConsumerDataRight (CDR) has hit a slowdown, the rest of the world is eager to push ahead. With an estimated 100 million US consumers already linked to open banking, the ecosystem is thriving, evidenced by billions of API calls. The UK is leading with 94 active organisations, inspiring 60 other countries to adopt similar systems, many of which are centrally managed like Australia. The US is now introducing restrictions on the secondary use of personal data, emphasising the necessity for interoperability and maintaining global contacts, including with Australia. Henk Van Hulle (CEO at Open Banking Ltd) highlighted the importance of focusing on customer experience alongside regulatory standards. Interestingly, the US places consumer consent at the forefront rather than design rules, with a strong emphasis on fraud prevention in the UK. The shift in focus suggests that open banking should prioritise payments over mere account switching, addressing the evolving needs of consumers. The event also underscored the critical role of payments in driving revenue and enhancing customer retention. Merchants must carefully tailor payment options to their target demographics, balancing simplicity and optionality. As payments become a crucial part of the organisational structure, it’s essential to align them with broader business goals. Moreover, the European Central Bank's digital currency initiative aims to revolutionise payments across the continent, setting new standards for privacy and interoperability. We heard that the potential of quantum computing in the #fintech arena promises immense opportunities, though practical applications remain a few years away. The focus is now on preparing for this technological leap while ensuring robust encryption standards to safeguard data. #id82024

id8 Tour: Day 3 >> The team were out and about at #Money2020 in Amsterdam for three days of industry insights, networking, collaboration and companies showcasing their latest products and services. The role and future of CBDC's, trends in AI - friend or foe, how to amplify your teams performance through trust, crypto and the liability shift in Europe to cover financial crime losses, and future trends in payments are just some of the highlights from day one. #id82024