Pre-contractual document related to "Pay in 30 days"

1. Information on Klarna Bank AB (publ)

Denomination: Klarna Bank AB (publ) (“Klarna”)

Registered office: 

Spanish Office: Eloy Gonzalo 27, 28010, Madrid, Spain

Headquarters: Sveavägen 46, SE-111 34 Stockholm, Sweden

Klarna Bank AB (publ) is incorporated under Swedish law and is registered with the Swedish Companies Registration Office.

Telephone No.: +34 911 39 12 31 (charges may apply depending on the conditions and service covered by your telephone service provider).

Other contact: https://www.klarna.com/es/atencion-al-cliente/

Website: www.klarna.com/es/

Klarna Bank AB (publ) is authorised to provide financial services by Finansinspektionen (the Swedish Financial Supervisory Authority) and is registered with the Bank of Spain to provide services in Spain under the number 673.

2. Charecteristics of the product and typical risks

“Pay in 30 days” is a credit that allows you to pay in 30 days by choosing Klarna as your payment method. You will pay on a due date 30 days from the shipment of the goods or tickets/availability date of the services or digital content.. The “Transaction Amount” is the value of your purchase. There are no interest charges with Pay in 30 days and no fees when you follow your automatic payment schedule. If you are delayed in making a payment, we may charge late fees. Any missed instalments, including any added late fees, will be rolled over to the next scheduled due date. 

Payment is made by valid debit or credit card.

“Pay in 30 days is a credit. A credit is a binding commitment and shall be reimbursed. In the event of a late payment, a reminder will be sent out and you will be charged a late fee of: i) four (4) EUR if the total order value is below 49.90 EUR, ii) seven (7) EUR if the total order value is between 50- 199.99 EUR, iii) twelve (12) EUR if the total order value equals 200 EUR or above, or the maximum amount permitted by applicable law if lower. In the event that no payment is received by Klarna after reminder, the debt will be sent to debt collection where other debt collection fees might be added. 

3. Financial conditions

4. Main contractual clauses regulating the product

The main clauses of the Pay in 30 days Terms, include but are not limited to the following:

1. You must be 18 years old, a Spanish resident, and capable of entering into a legally binding contract. 

2. If you cancel your purchase or return your goods we will automatically waive the amount you owe us (as soon as this has been confirmed by the merchant). If you already paid us for a refunded order, we will refund the amount you paid back to you.

3. You give us the authority to take the two remaining payments from your card on the due dates without any further notice to you.

4. You give us the authority to take the payment from your card on the due date without any further notice to you. In the event the merchant does not confirm your entire order at the same time, we will create a separate Pay in 30 days order for each merchant charge.

5. If your card details change between when you make your purchase and when the payment is due, you agree to notify Klarna of your updated card information immediately. Klarna will provide you with an online method to provide these updates. If you fail to provide updated information, you authorize Klarna to obtain the updated details from your card issuer, if available. Failure to provide updated information may result in late payment fees.

6. We charge a late fee of 0 EUR per purchase. In the event of a late payment, a reminder will be sent out and you will be charged a late fee of: i) four (4) EUR if the total order value is below 49.90 EUR, ii) seven (7) EUR if the total order value is between 50- 199.99 EUR, iii) twelve (12) EUR if the total order value equals 200 EUR or above, or the maximum amount permitted by applicable law if lower. In the event that no payment is received by Klarna after reminder, the debt will be sent to debt collection where other debt collection fees might be added.

7. If you choose Pay in 30 days, Klarna will assess your creditworthiness. If a credit check is performed you will be informed by letter or e-mail. We may carry out a credit search on you at a credit reference agency. This search may affect your credit score and your chances of obtaining credit in the future.

8. Klarna processes your personal data in order to carry out our obligations in this agreement and for the additional purposes set out in our Privacy Notice.The Privacy Notice is available here, and on our website.

9. To the extent required by applicable law, our contractual relationship with you derived from this payment option shall be governed by Spanish law. Any disputes arising from or in connection with this payment option shall be subject to the courts of your domicile.

5. Complaints

• For complaints regarding the Klarna Services, the information provided on https://www.klarna.com/es/atencion-al-cliente/ applies. If you have a complaint towards Klarna, you can submit your complaint through the contact form on Klarna’s website (https://www.klarna.com/es/atencion-al-cliente/), via email to service@klarna.com.es or via postal mail with the keyword "Complaint” to Klarna’s address. We will try to solve your complaint as soon as possible, and no later than 2 months from its submission. If Klarna is unable to resolve a complaint, You may refer Your complaint to the Swedish National Board for Consumer Disputes (ARN) at Allmänna reklamationsnämnden, Post box 174, 101 23 Stockholm, Sweden. Klarna will participate in such proceedings and is obliged to do so under applicable law. Information on access requirements can be found on ARN’s website: http://www.arn.se. You can submit your dispute in any official language of the European Union via the ODR-platform provided by the European Commission. The dispute will then be forwarded to ARN. You can find the ODR platform here: https://ec.europa.eu/consumers/odr/, search for FIN-NET.