If your game is freezing, closing, or not responding, we recommend taking the following steps:
- Force quit/ close the Sudoku app
- Depending on your device, reference this Android Help Guide guide on how to force quit your app
- Relaunch the Sudoku app
- Force quit/ close the Sudoku app
If that does not help, try clearing the cache of the app:
- Access the device Settings
- Select Application Manager/Storage (this varies on devices)
- Select Sudoku
- Choose Clear Cache
- Relaunch the Sudoku app and continue playing
If your game is still having issues, make sure to update your app to the latest version:
- Go to your device's home screen and tap and hold the Sudoku app
- Select App Info
- Scroll down and tap Advanced
- Scroll down again and tap App Details > You'll then be redirected to the Google Play Store
- Tap the Update button
If the issue continues, please reach out to our team by tapping the chat button in the upper-right corner of this article and walk us through what happened in the game before the issue occurred:
- At what point in the game did the freeze occur? (Upon starting a new game, during a game, after the game is completed, etc.)
- Does the game seem to freeze due to anything specific or at certain times during play?
- Does this happen when/after an ad appears or when you try to close it?
- Do you have a stable wifi or network connection when this occurs?
- Are your Sudoku app and Android device up-to-date?
Additional Android Support Articles:
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