w5 error again!

[Jaffa69]

We have had 4 Nest Thermostats replaced already with this error, now this one is showing the w5 error as well. This is getting ridiculous! The problem is having to rewire the heat link every time, that is a real pain. Have other people had the same problem and what did you do, choose a different make?

[SoriaD_]

Hello @Jaffa69 

Thanks for reaching out to our Nest community about this W5 code. I'm so sorry to hear about this situation. Don't worry, I'm here to help you with it.

One apologizes for all the inconvenience; normally, this error is not so recurrent when we replace this device. Please Fill Out This Form to communicate with our specialist team. They will work to find a solution for you.

Feel free to keep us posted when you complete this form, and I'm definitely happy to help you find a solution.

Best regards,

Douglas.