cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help

MLB TV app closed captions

Patches1128
Community Member

Saturday

I have a Sony tv with built in chromecast. When casting to the tv from my iPhone I get closed captioning on the tv. CC is not turned on the app or the tv. MLB support is worthless 

0 Kudos
1 REPLY 1

alejandom
Community Specialist
Community Specialist

Tuesday

Hi @Patches1128,

 

Hey there, that sounds frustrating! Having unwanted closed captions appear while casting MLB games to your Sony TV with Chromecast can definitely be a buzzkill. Especially if closed captions are disabled on both the app and the TV itself. I understand your frustration with MLB support not being helpful either.

 

Let's see if we can figure out what's causing these phantom captions. Here are a couple of things to consider:

 

  • Casting App Settings: Have you double-checked the casting app settings on your iPhone?
  • Accessibility Settings on iPhone: There's a chance closed captions might be enabled within your iPhone's accessibility settings. This setting could potentially force captions to display when casting to any device, not just your TV. Go to Settings > Accessibility > Subtitles & Captioning on your iPhone and ensure it's turned off.

Here are some additional troubleshooting steps that you can try:

 

  1. Restart Chromecast and iPhone: A simple restart of both your iPhone and the Chromecast can sometimes resolve temporary glitches.
  2. Cast a Different Source: Try casting something else from your iPhone, like a YouTube video, to see if captions appear there as well. This can help isolate the issue to the MLB casting app.
  3. Check for App Updates: Ensure you have the latest version of the MLB casting app installed on your iPhone. Updates often include bug fixes and compatibility improvements.

If you've tried all of these suggestions and the unwanted captions persist, there might be a compatibility issue between the specific MLB casting app, your iPhone, and the Chromecast built-in to your Sony TV. In this case, reaching out to a different level of support within MLB or exploring alternative casting options might be necessary.

 

Regards,

Mario.

0 Kudos