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Incident affecting Admin Console

Incident began at 2023-09-21 21:00 and ended at 2023-09-22 14:10 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Sep 22, 2023 6:32 PM UTC

Mini Incident Report

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Workspace Support using help article https://support.google.com/a/answer/1047213.

(All Times US/Pacific)

Incident Start: 21 September 2023 14:00

Incident End: 22 September 2023 07:10

Duration: 17 hours, 10 minutes

Affected Services and Features:

Google Workspace Admin Console

Regions/Zones: Global

Description:

Google Workspace experienced issues with new domain creations for a duration of 17 hours, 10 minutes. From preliminary analysis, the root cause of the issue was due to a recent change that prevented email verification of the initial user (superuser) on new domains prior to the domain being verified.

Customer Impact:

During the time of impact, the first user (superuser) for new domains would have been unable to access any Google Workspace products. Additional users added to new domains and existing domains were not impacted.

Additional details:

The issue was mitigated by rolling back the change at 07:10 US/Pacific on 22 September.
Sep 22, 2023 2:24 PM UTC The problem with Admin Console has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Sep 22, 2023 1:13 PM UTC Our team is continuing to investigate this issue. We will provide an update by Sep 22, 2023, 2:30 PM UTC with more information about this problem. Thank you for your patience. The affected users are unable to access Admin Console.

New domain creations also create a super admin (first user). This first user of the new domain may be unable to use workspace products

Additional users work fine. These can be promoted to super admin and replace the first user.
Sep 22, 2023 12:41 PM UTC We're investigating reports of an issue with Admin Console. We will provide more information shortly.