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Incident affecting Admin Console

Incident began at 2020-04-08 20:25 and ended at 2020-04-09 14:56 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Apr 9, 2020 2:56 PM UTC The problem with Admin Console has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Apr 9, 2020 2:07 PM UTC Our team is continuing to investigate this issue. We will provide an update by Apr 9, 2020, 5:00 PM UTC with more information about this problem. Thank you for your patience.

The issue has been resolved for the majority of affected users. Work continues to resolve the issue for all remaining affected users.

Apr 9, 2020 11:15 AM UTC Our team is continuing to investigate this issue. We will provide an update by Apr 9, 2020, 2:00 PM UTC with more information about this problem. Thank you for your patience.

Work continues to resolve the issue for all remaining affected users.

For domains that are already verified, recreating the affected users will allow them access to G Suite services.

Apr 9, 2020 5:56 AM UTC Our team is continuing to investigate this issue. We will provide an update by Apr 9, 2020, 11:00 AM UTC with more information about this problem. Thank you for your patience.

Work continues to resolve the issue for all remaining affected users. This work is expected to take some time to complete.

Our engineering team has informed us of the following workaround: for domains that are already verified, recreating the affected users will allow them access to G Suite services.

Apr 9, 2020 3:05 AM UTC Our team is continuing to investigate this issue. We will provide an update by Apr 9, 2020, 8:00 AM UTC with more information about this problem. Thank you for your patience.

Work continues to resolve the issue for all remaining affected users. This work is expected to take some time to complete.

Apr 9, 2020 1:08 AM UTC Our team is continuing to investigate this issue. We will provide an update by Apr 9, 2020, 3:00 AM UTC with more information about this problem. Thank you for your patience.

Work continues to resolve the issue for all remaining affected users

Apr 8, 2020 11:39 PM UTC Our team is continuing to investigate this issue. We will provide an update by Apr 9, 2020, 1:00 AM UTC with more information about this problem. Thank you for your patience.

Mitigation work is now complete and users created after 1630 US/Pacific should not experience the issue, while users created before this time may still experience the issue.

Apr 8, 2020 10:38 PM UTC Our team is continuing to investigate this issue. We will provide an update by Apr 8, 2020, 11:38 PM UTC with more information about this problem. Thank you for your patience.

Affected users will be unable to access core applications (e.g Gmail) and will instead be redirected to admin.google.com.

Apr 8, 2020 9:16 PM UTC Our team is continuing to investigate this issue. We will provide an update by Apr 8, 2020, 10:16 PM UTC with more information about this problem. Thank you for your patience.

Affected users will be unable to access core applications (e.g Gmail) and will instead be redirected to admin.google.com.

Apr 8, 2020 8:25 PM UTC We're investigating reports of an issue with Admin Console. We will provide more information shortly.