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Incident affecting Admin Console

Incident began at 2023-03-07 15:00 and ended at 2023-03-09 09:03 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Mar 9, 2023 6:32 PM UTC

Mini Incident Report

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Cloud Support using https://cloud.google.com/support or to Google Workspace Support using help article https://support.google.com/a/answer/1047213.

(All Times US/Pacific)

Incident Start: 7 March, 2023 07:00

Incident End: 9 March, 2023 01:09

Duration: 1 day, 18 hours, 9 minutes

Affected Services and Features:

Admin Console

Regions/Zones: Global

Description:

The Google Workspace Admin Console displayed 0 customer-level storage usage for 1 day, 18 hours, and 9 minutes. This issue only affected Workspace customer admins viewing the Storage page in the Admin Console. From preliminary analysis, the root cause of the issue was a failure in a background process that populates storage usage data.

During this time, admins would have been able to view the correct storage usage in Drive.

Customer Impact:

Workspace customer admins would have observed 0 customer-level storage data in the Admin Console.
Mar 9, 2023 1:27 PM UTC The problem with Admin Console has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Mar 8, 2023 11:48 PM UTC We expect to resolve the problem affecting a majority of users of Admin Console at Mar 9, 2022, 1:00 PM UTC. Please note that this time frame is an estimate and may change.

Admin Console storage page shows 0 customer-level storage usage

Users can go to Drive and see the correct storage usage
Mar 8, 2023 7:29 PM UTC Our team is continuing to investigate this issue. We will provide an update by Mar 9, 2023, 12:00 AM UTC with more information about this problem. Thank you for your patience.

Admin Console storage page shows 0 customer-level storage usage

Users can go to Drive and see the correct storage usage