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Incident affecting Google Docs

Incident began at 2021-04-12 13:36 and ended at 2021-04-12 16:20 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Apr 12, 2021 4:20 PM UTC The problem with Google Docs has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.

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Apr 12, 2021 4:15 PM UTC Google Docs service has already been restored for some users, and we expect a resolution for all users within the next 35 minutes. Please note this time frame is an estimate and may change. The affected users are able to access Google Docs, but are seeing error messages, high latency, and/or other unexpected behavior.

Please try reloading the page, or coming back to it in a few minutes.
Apr 12, 2021 3:26 PM UTC Google Docs service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. The affected users are able to access Google Docs, but are seeing error messages, high latency, and/or other unexpected behavior.

Please try reloading the page, or coming back to it in a few minutes.
Apr 12, 2021 2:40 PM UTC Our team is continuing to investigate this issue. We will provide an update by Apr 12, 2021, 4:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Docs, but are seeing error messages, high latency, and/or other unexpected behavior.
Apr 12, 2021 1:36 PM UTC We're investigating reports of an issue with Google Docs. We will provide more information shortly. The affected users are able to access Google Docs, but are seeing error messages, high latency, and/or other unexpected behavior.

Affected user are unable to create new documents.