Google Workspace Status Dashboard
Incident affecting Google Voice
Incident began at 2023-09-05 13:12 and ended at 2023-09-05 16:24 (times are in Coordinated Universal Time (UTC)).
Date | Time | Description | |
---|---|---|---|
| Sep 5, 2023 | 4:24 PM UTC | Upon further investigation, our engineering teams believe that the scope is very limited and/or no customers were impacted. Our engineers are actively working to rollback a change made. We do not have an ETA for mitigation at this point. If you have questions or feel that you may be impacted, please open a case with the Support Team and we will work with you until the issue is resolved. No further updates will be provided here. We thank you for your patience while we're working on resolving the issue. |
| Sep 5, 2023 | 2:38 PM UTC | Our team is continuing to investigate this issue. We will provide an update by Sep 5, 2023, 4:30 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Voice, but are seeing error messages, high latency, and/or other unexpected behavior. Google Voice users might encounter error messages when trying to upload large media across all platforms (Web, Android, IOS). Some files between 1mb and 2mb will fail to upload. Users can reduce the file size of attachments to 1mb or below which will enable image/file upload. |
| Sep 5, 2023 | 2:04 PM UTC | Our team is continuing to investigate this issue. We will provide an update by Sep 5, 2023, 3:00 PM UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Voice, but are seeing error messages, high latency, and/or other unexpected behavior. Google Voice users might encounter error messages when trying to upload high-resolution images and other large media. Files above 2mb will fail to upload Users can reduce file size of images to 2mb or below which will enable image/file upload. |
| Sep 5, 2023 | 1:32 PM UTC | We're aware of a problem with Google Voice affecting a majority of users. We will provide an update by Sep 5, 2023, 2:00 PM UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. The affected users are able to access Google Voice, but are seeing error messages, high latency, and/or other unexpected behavior. Google Voice users might encounter error messages when trying to upload high-resolution images. |
- Times are listed in Coordinated Universal Time (UTC)