Your trade-in kit and new device ship to the address you submit when you order. If you update the address for your new device before it ships, the trade-in kit ships to the same address in a separate package.
If your trade-in kit and new device need to go to different places, you can change the shipping address.
Change your trade-in kit shipping address
If you use the wrong address for the trade-in request or you need another trade-in kit sent to you, contact our support team.
Tips:
- Trade-in kits are shipped up to 3 days after you update your address. If you don’t receive your trade-in kit within 10 business days after you update your address, contact our support team.
- Users are only allowed to change their address up to 2 times.
