Your landing page is not working. Make sure that none of your landing pages fail to load or are under construction.
A landing page is where the customer is sent after clicking on your product. When a landing page doesn’t match your ad or free product listing, customers can have a poor experience. Google doesn’t allow the promotion of content that is unnecessarily difficult or frustrating to navigate.
Instructions
Step 1: Review your landing pages so they load properly
- Ensure it’s possible for a customer to checkout starting from your landing pages.
- Make sure the checkout process on your website is straightforward. This includes a working and easy-to-identify buy button.
- Your item shouldn’t lead to a website that's under construction, or a site that links to an error page that displays a status code beginning with a 4 or a 5 (such as a 405 error). If your landing page is not working, pause your item until your site is fully functioning. Or, link your item to a different part of your site that works.
- Check that your landing pages work properly for all locations, regardless of where you're targeting your item. Even if your landing page loads successfully for you, it might not be loading properly in other circumstances, such as other web browsers and apps, or by our systems.
- Check your landing page on various browsers and devices to make sure that it always links to a working website.
Step 2: Request a review
In some instances, if your account or one of your product offers is disapproved and you’ve either fixed the issue or you disagree with the issue, you can request a review. If the review is successful, your issue will disappear. If the disapproval remains and you’re uncertain with how to proceed, contact us for support.
Learn more about the Editorial and Professional Standards policy