The Play Store app on my Chromebook won't open or load properly

If the Play Store app won’t load, crashes, or doesn’t open, try these steps:

Restart your device

• Turn your Chromebook off, then turn it on again. 

Check your Internet connection

• A bad Internet connection can stop the Play Store from working properly. Try to fix your connection. 

Update your Chromebook

• Make sure you have the latest software running on your Chromebook. Update your operating system.

Try other solutions

• Try common fixes for Chromebooks that crash frequently. These may fix issues with the Play Store as well.