Stephanie S.
- Flag inappropriate
- Show review history
App is very annoying for non-JAL members. The app doesn't let you add reservations to "my bookings". Every time I try by confirmation number or ticket number, I get the error that it's unavailable. It shows up fine on the JAL desktop website. I am a One World member, too. (American Airlines Gold, One World "Ruby" status.) Please fix. The only thing that works is online check in and saving to Google wallet. I've never had a problem retrieving and displaying bookings on other airline apps!
2 people found this review helpful
Mo Hosseinian
Worst app ever. I can't even find my booking info. It asks for many information, then warns you your reservation may have been cancelled. Other airline apps just ask you your reservation number and your last name. This will even ask your boarding date. I see thousands of reviewers had the same problem. Do they ever want to fix it?
1 person found this review helpful
Simon Richards
- Flag inappropriate
- Show review history
A very sloooooooooow interface to a sloooow website. Even when logged in with your JAL Mileage Bank account, it won't show my confirmed bookings from LHR, and won't even let you search by e-ticket or itinerary number. Even when you've checked in it won't show the booking information (and when you search for live departures info on Sunday it comes up with no result - because it's trying to show you Saturday flights). It's basically pointless.
2 people found this review helpful