Shopify Inbox

4.4
5.67K reviews
100K+
Downloads
Content rating
Rated for 3+
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About this app

About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.


USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS


Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations

SHOP APP
Let customers contact you from the Shop app.

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FEEDBACK & SUPPORT

For 24/7 support visit the Shopify Help Center: help.shopify.com


Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
Updated on
Jul 30, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

4.4
5.52K reviews
ke ming
May 23, 2024
[Suggestion] Pin important msg on top of chat. 1. Beside mark as unread, kindly consider pin chat function. (Just like WhatsApp). 2. Support drag & drop picture function to improve efficiency on desktop. Instead of open folder one by one ,need few more clicks thanks.
31 people found this review helpful
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Shopify Inc.
January 22, 2024
Hi! If the issue persists after checking for app updates, please contact our team via the Help Center so we can troubleshoot and investigate further with you: https://shopify.link/1w5D. -Sophia, Shopify Support
BlackOwl GPS
July 29, 2024
Needs an option to completely disable or at least edit the pre-chat form. We don't need customers to submit their full name prior to chatting, this slows down the process and reduces the chances of people wanting to ask simple questions.
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Bhavik Patil
June 6, 2024
This app is ok (very average) but need small improvement like 1. Option of adding logo of the store above the chat. 2. Asking the information of customer - statement must be customisable. "Before we get started Please provide information is very odd". Try to do everything customisable.
3 people found this review helpful
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What's new

- New "Blocked" folder in Shopify Inbox. Easily manage and review conversations automatically marked as spam and conversations from senders you've blocked, all in one convenient folder.
- Bug fixes and improvements