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Chris Ward
Absolutely useless this app. The app took numerous times installing it, to get it to work, only for it then to fail, sending the verification. Yoti support have given up trying to rectify it and have given me the option to install the post office easy id app to try, even though the site I'm trying to verify with don't offer the option to use the post office app. If you have a option, DONT USE THIS APP.
22 people found this review helpful
Hi Chris, thanks for leaving a review. We're sorry to read you're facing issues with the Yoti app. Our support team can do this, as both apps are partner apps and work in the exact same way. Any organisation that is asking you to share details via the Yoti app, will also accept the PO EasyID app. Please let us know how it goes. Thanks! ^MS
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Kevin Foley
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won't connect to my Google drive to store a backup, just shows a screen with 2 dot, obviously the option to select to the drive account, doesn't show the account until you select on of the options, then it briefly shows the drive account and then does nothing. support is poor 1. check it's the latest version, yup just installed it,2 restart your phone, 1st thing I did, 3. you might be out of space on Google drive...nah I've 80GB free. Oh must be problem at your end??? already done that
7 people found this review helpful
Hi, we're sorry for the trouble with connecting to Google Drive for backup. We understand your frustration. Please reach out our customer support at help@yoti.com with screenshot where exactly you are stuck now and for further assistance with this issue. Your feedback is crucial for improving our service^MP
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ZesT
The app doesn't accept PASS cards issued by anything other than the Post Office. My ID Card, etc. doesn't work even though it not only provides the same details but it is entirely identical in appearance besides the Post Office logo and the "Issued by CitizenCard" besides it. This makes absolutely no sense and, thanks to forced partnerships, makes it so I can't withdraw my money from OneFamily without getting it as a cheque.
1 person found this review helpful
Hi, we’re sorry to hear about the issues with your ID cards not being accepted. It’s frustrating when the details are identical yet not recognised. Could you please reach out to our customer support at help@yoti.,com with more information and screenshots for further assistance ^MP