Chase Incompetence

Friday, June 19th, 2009

I think it’s time to look for a new local bank. WAMU was marginally competent at best. Chase isn’t even that. I login to my account this morning and here’s what I see:

Choose a new User Name to get started. Your online security is always a top priority with us. That’s why we are taking steps to increase the security of your account. With that in mind, we need you to change your User Name. Please create your new User Name by using the criteria we’ve detailed below. (Note: There’s no need to change your Password.) Must be 8 to 32 characters in length. Must include at least one letter and one number. Cannot include special characters (@, &, %, *, etc) Cannot be the same as your Passwor

They say they want this for security, but I call bullshit on that. The real problem is that Chase’s system doesn’t allow the e-mail addresses that WAMU used for its usernames. Rather than upgrade their systems, they decided to inconvenience millions of customers.

And on top of that, the form doesn’t actually work. As I type this, it’s been “Transferring data from online.wamu.com….” for many minutes. And the final result?
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