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Cue Club

The Cue Club terms of use outlined below apply to all members upon registration to Cue Club.

The Cue Club membership program is open to all persons aged 18 years or older, excluding any Cue Clothing Co. and associated employees.

As a Cue Club member, you;

  • Agree to provide correct and valid information about yourself,

  • Are not authorised to provide details on behalf of another person

  • Automatically opt to receive regular communication from Cue pertaining to the Cue Club program and other Cue news, updates and offers by email, SMS, phone and/or post.

  • Registration as a Cue Club member, the use of your Cue Club card or signing in as Cue Club member at www.cue.com is deemed to be the acceptance of these terms of use.

  • Membership information pertaining to Cue Club members, including all information collected at the time of signup and during the lifetime of the membership, will be held within a database and used in accordance with the Cue Clothing Co Privacy Statement. The Privacy Statement is available here: https://www.cue.com/Customer-Info/Terms-of-Use#Security-and-Privacy

  • Members must present their Cue Club card or digital barcode in-store or, checkout as a Cue Club member online, to ensure each spend accumulates against their Cue Club account.

  • Each valid Cue Club purchase contributes towards your member spend for a period of 12 months from the date of each individual transaction. Each purchases will expire after 12 months or upon entry to Cue Club Black, whichever occurs first.

  • The Cue Club program is not available in Ballantynes (NZ) or franchise locations.

  • Cue customers can continue to earn MYER one points on Cue purchases made in Cue Myer Concessions. The MYER one program is not available in Cue stores.

  • By becoming a Cue Club member you consent to your information being held in a third party database and used for marketing and other purposes relating to the Cue Club program in accordance with the Privacy Statement.

  • Cue reserves the right to amend or replace these Terms of Use and the features of the Cue Club program at any time. Notification of change may be sent by email to existing members and/or displayed on the Cue website.

  • Customers may sign up to the Cue Club program in-store or online. Members who register at a Cue store may choose to receive a Cue Club card at the time of joining (subject to availability). Members who register online will not be provided with a physical card.

  • With effect from 01.01.2022, Cue will no longer issue replacement plastic Cue Club cards. This does not affect the validity of existing cards. Your membership details can be accessed via your online account and in the footer of Cue emails, alternatively the following acceptable forms of photo ID include a driver’s licence, passport or proof of age card can be provided to staff.

  • Members who wish to change their account email address should opt to do so via their Cue Club account or the 'Communication Preferences' function available within all Cue Club eDM communications. Members can also update their information at any Cue store upon presentation of photo ID. Members who choose to register an alternative email address will create a new account. Multiple member accounts cannot be merged.

  • To be eligible for a Birthday Reward you must provide your date of birth and a valid email address. Your date of birth can be provided at the time of sign up or added later by updating your Cue Club account online. Members may be required to provide photo identification to verify their identity when redeeming this reward in store. Only one Birthday Reward can be redeemed within a 12 month period per customer.

  • Cue Club Birthday Rewards are valid for 30 days from the date of issue. Birthday Rewards are issued and activated 7 days prior to your nominated date of birth and remain valid for 21 days after your birthday. The expiry dates of all Rewards are available to view at any time within a member’s Cue Club account. Extensions will not be offered on Rewards under any circumstances.

  • If a Cue Club Reward is redeemed on a transaction that is later returned, the value of the Reward will be deducted from the total amount refunded and the Reward will not be reissued. For orders with multiple items, rewards are pro-rated between each style. If an item is returned, the reward that was attributed to that item will not be reissued or applied to another item.

  • Cue Club Birthday Rewards cannot be transferred or redeemed for cash.

  • Rewards cannot be redeemed on phone orders.

  • Rewards cannot be used to purchase gift cards.

  • Cue Club Birthday Rewards cannot be redeemed in Myer, David Jones, Ballantynes (NZ) or franchise locations.

  • Cue may refuse to add purchases or Rewards to a member's account if Cue considers the Cue Club membership has been used fraudulently or where the member is in breach of any of the Terms of Use of the Cue Club program.

  • Cue Club Birthday Rewards will be redeemed in the currency based on the location of the store where the Reward is being used. For example if redeeming a reward at a Cue store in New Zealand or on the New Zealand website, the reward will be redeemed in NZD. If redeeming a reward at a Cue store in Australia or on the Australian website, the reward will be redeemed in AUD.

  • Once a Reward is issued, a notification email is automatically sent to the member’s nominated email address. A reminder notification will also be sent before the reward expires. If a member has opted out of email as a communication method, no notification emails will be sent.

  • If the full value of a Cue Club Birthday Reward is not redeemed, any remaining value will remain valid until it is redeemed or expired, whichever occurs first.

  • If a Cue Club Birthday Reward is redeemed on a transaction that is later returned, the value of the Reward will be deducted from the total amount refunded and the Reward will not be reissued.

  • From time to time Cue may issue Rewards at their discretion. Any rewards issued will be bound by the same conditions as the ‘Birthday Reward’ unless otherwise stated

  • A Cue Club member can nominate their preferred method of communication or unsubscribe from any or all methods of contact within their Cue Club account. Cue Club members can also choose to terminate their membership at any time by selecting the ‘Delete Account’ option within their Cue Club account. Communication Preferences can only be accessed online by signing in with a valid email address and password. Deleted membership data may be stored for up to 12 months from the date of termination.

  • All shipping options are subject to Cue Shipping Terms and Conditions. Complete Shipping Terms and Conditions can be viewed at www.cue.com/Customer-Info/Shipping

  • Cue is not liable or responsible for any email communication to any member that is misdirected, lost or not received.

  • Cue is not liable or responsible for any Technical Issues that may cause damage to any computer related to or used in connection with a Cue Club membership.

  • Cue Club communications are predominantly sent via email to the email address nominated by the Cue Club member. Should a member opt out of email communication the member acknowledges they will not be notified of any status updates and or rewards pertaining to their membership by email. Any member who does not receive email communications can access this information by signing in to their account.

  • Other Cue Club communications may be sent via SMS to the member's nominated mobile number, or via direct post to the shipping address provided upon registration.

  • Cue Club reserves the right to request proof of age identification at in-store events where alcohol is being served.