Contact us
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No issue is too big or too small - we're here to help.
Help centre
Get quick answers to your questions in our Help Centre.
Other useful contact numbers
UK customer Service
Calling from abroad: +44 207 153 8940
See Service Status.
We're available by phone Monday to Friday from 8am to 8pm, Saturday from 8am to 4pm and from 9am - 5pm on UK Bank holidays. Calls may be recorded. You can also check our Help Centre at any time.
Credit management queries
Our credit management team can help if you're having financial difficulties making a repayment.
We're available by phone Monday to Thursday from 8am to 8pm, Friday 8am to 6pm and Saturday 9am to 1pm.
24/7 help for lost or stolen cards
We're on hand 24/7 to help if you have lost your card or had it stolen. You can also temporarily block your card in your Online Banking Account.
Business partnerships or affiliates
Zempler Bank is leading the way towards smarter, simpler business banking. You can find out more about becoming a Zempler Bank partner here.
Media and press enquiries
Drop a note at [email protected].
Please note, this inbox isn't monitored for Customer Service queries.
Our complaints team
If you need to raise a formal complaint, you can contact us in two ways and we’ll do our best to resolve it for you as soon as we can.
If you haven’t already, it’s best to call our Customer Service team about your issue first, so that we can investigate and resolve your issue faster. Otherwise you can:
Send a letter to:
Zempler Bank Complaints Department, PO Box 5525, Manchester, M61 0QS
Send an email to:
If you don’t feel that we’ve been able to reach a satisfactory resolution to your complaint, you may contact the Financial Ombudsman
Sending a letter to: Financial Ombudsman Service, Exchange Tower, London E14 9SR.
Calling them on the Financial Ombudsman Helpline: 0800 023 4567 (free to call from landlines), or 0300 123 9 123 (free to call on some mobile phone contracts, please check with your provider).
Sending an email to: [email protected]
If you'd like to see our full complaints handling procedure, please see this document.
Every 6 months we submit Complaints data to the financial authority. View our most recent data here.
Social media
You can connect with us via social media on the official Zempler Bank social media channels below.
X (formerly Twitter)
LinkedIn
Facebook
Important
For your security, do not engage with anyone claiming to be Zempler Bank, unless it is from our official channels listed above.
Please note, we are currently not active on the platforms below.