A separate profile that was created due to work. This person serves mass market consumer on their first point of contact with the company. Customer Care Consultant is the exaggerated title given. There are a lot of things that the company place in this role that they perceive can do a lot of things.
After being exposed to the live environment, there is significantly not enough trust the client company is giving to the agents working on floor. The company expects CCC to be giving solutions, but did not allow enough resources to search for the solution. Everyday consumers call to complain about things that the agents cannot change. It is the choice of words and the way agents take it which determine the kind of life an agent live with.
Looking at the society from a different perspective, especially a swap in consumer and servicing agent roles. Being able to experience a different culture is good, yet unknowingly I am frustrated by the fact that I cannot bring change to a place that I wish can change to be better.
Thursday, December 30
Saturday, December 11
小鹿撞死了
缘分可以很恐怖，因此我尽量不要去解读它。
我怕汇错意，我也怕传错情。
曾经小鹿乱撞，一直撞一直撞，现在大概撞死了吧。
一次又一次的巧合，超越了希望与失望的境界。
我的心有血有肉，凭什么要经历这有的没的啊~
我怕汇错意，我也怕传错情。
曾经小鹿乱撞，一直撞一直撞，现在大概撞死了吧。
一次又一次的巧合，超越了希望与失望的境界。
我的心有血有肉，凭什么要经历这有的没的啊~
Friday, December 3
I survived!
thank you all for the concerns. I am still alive after a very busy week. first week at job training was an entirely new experience for me and so far I think I am coping well.
to be working as a customer service consultant has always amazed me somehow. I always wonder how much more I can learn if I face customers at the front line than to be processing/planning something taking their response for granted. of course everybody around me has advised on not taking up such a not-highly-paid position. but my stand is still the same, I think I have to learn everything from the floor. so in the event of trying to climb the corporate ladder up to management level, I can have some solid experience of such front line position.
being in an office is a whole new story for me, especially the timings. did not really have enough sleep throughout the week and I think that makes weekend more precious. clothing was a trouble in the morning too because I do not feel very comfortable office wear. the restrictions that came with the rigid shirt and bottom somehow made its way into my life.
along the side line, I passed my Japanese Beginner 2 assessment. so I think I will give the next level another try, hoping to be able to cope with it alongside with work load.
wish me luck! :)
to be working as a customer service consultant has always amazed me somehow. I always wonder how much more I can learn if I face customers at the front line than to be processing/planning something taking their response for granted. of course everybody around me has advised on not taking up such a not-highly-paid position. but my stand is still the same, I think I have to learn everything from the floor. so in the event of trying to climb the corporate ladder up to management level, I can have some solid experience of such front line position.
being in an office is a whole new story for me, especially the timings. did not really have enough sleep throughout the week and I think that makes weekend more precious. clothing was a trouble in the morning too because I do not feel very comfortable office wear. the restrictions that came with the rigid shirt and bottom somehow made its way into my life.
along the side line, I passed my Japanese Beginner 2 assessment. so I think I will give the next level another try, hoping to be able to cope with it alongside with work load.
wish me luck! :)
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