"I am writing the story that will never end in my heart."
|
"I am writing the story that will never end in my heart."
|
|
Hmmm...
I seriously wonder who is still active in blogging.              Anyway, I had finally made a decision to withdraw from NYP-Diagnostic radiography because i decided to go NTU-Economics! =D Hope that i had made the right choice! The past 1 month plus was enjoyable! Even though the first day of school sucks but what makes me stayed on despite the "heavily-science" base course was the friends that i had made! They are really fun people to hangout with and you can really Laugh Out Loud because of the jokes/stupid things they did... ... well, i would missed this DR 1002! COUNTING DOWN!!
nah! I'm really sick and tired of my current job. seriously! So what if my hourly pay is slightly higher? The working hours is not fix, its a shift work. meaning, there is no fix income. If you happen to have a longer schedule, then good. If not i barely earn $700 a month! Argh! I'm running into a deficit soon too. You eat alone during breaks. Your job is just to sit infront of a computer with the head-set on waiting for phonecalls. Frankly speaking, I dont really understand how to go about doing this job cause we are not given proper training for it. maybe for only one scheme out of dont-know-how-many-hundred schemes available. So whenever i got a call I dont know how to answer, the only thing i can do is to 'hold' them and seek for help desperately. Imagine those temporary staffs running around in the office looking for seniors that can provide us with the answer/solution. That looks dumb! Seriously. During the "off-peak" hour, you just simply need to stare at the computer and do nothing. (-.-) I really feel useless and getting dumber. BUT, its okay. I shall endure for 3 more weeks!! I'm looking forward to my next class gathering at Vivo cause it marks the END OF MY CONTRACT!! 3 more weeks to go!I can survive! The clique gathering was fun! haha! Triena was the organizer in the very end. It has been sometime since I talked so much. neh, i wont forget how stupid am i walking around level one searching desperately for waraku. despite reaching there early, i was still late! (-.-) the waraku at Marina is not the same as the one in Heeren? hmmm... Anyway, the next gathering venue has been fix.. marche! (O.O) i stunned for a moment when i heard the name, used to go there once without eating anything. heh heh. Go in walk one round and we head for the exit. thats very stupid but we were left with no choice ya?! Look forward to the gathering. =D Malaysis trip was interesting! what i learnt from this trip... 1.) dont take taxi in Malaysia if they are not running on meter cause they will set high fix price. seriously, daylight robbery! 2.) if you're going in a group, inside a resturant wanting to make order...make sure they repeat your order again yeah? because 5 out of 7 people for my table our side dish were all messed up! and everytime there will be different waiter or waitress coming to us saying different things. 3.) make sure the food served looks normal! cause, for my case, they actually served expired soup which looks really diluted. worst still, they only inform us about it when we were already half way through our meal. what they did was only change the soup for us and just say sorry. thats it!! seriously...speechless!! i wanna go overseas again! heh! but still at my own expense man! i think i barely earn enough to save up for university...
One week has past since I started working. Trust me, if you ever thought of getting a job don't even think about trying Customer Service Officer. Serving Singaporeans is not a easy job, at all!
Initially I thought that maybe this job can train me to be more patient BUT it turn out to be the opposite. Seriously. Do you know why the "Mute" button is there on the phone? And sometimes no matter how hard you try explaining or how simple English/Singlish you use the caller just don't get it!! Funny enough people call to chat with us, they are just so unwilling to end the conversation and hang up their phone. (-.-)||| Oh yes, should you get a job that require you to communicate through a phone, get yourself a English name if you don't have one. First day of work the job scope was only to return call and clear their doubts or assist them in any way we could, so everything was pretty okay. But sometimes i find things a bit stupid since some of the information can actually be found very easily. They can tell us that they knew about it but they just refuse to check it by themselves. Gosh! Worse still, people do things just for the sake of doing it. They heard about things and they just go with the flow without knowing anything. ??!! only then to call back and ask about this and that. Too late by then and what you will be hearing will be their never ending complainssssssssssssssssssssssssssssssssssssssss. Second day of work, we start answering calls. hah! Some callers are just that irritating and contradicting. #1 regarding car matters Caller: .... ... You all also very funny, now everything use computer. People like me don't know how to use how? [so you rather stay in long queues for hours la??!! waste of time isn't] Me: I see, sir. In this case you can either get help from your relatives who know how to use computer or come down to our office at XXX XXX. Caller: Aiyo, very far. Quite a distance away from my office also. I thought there is also one nearby here? [lazy to travel la. OMG! that 2 offices it is not like one at the North, the other at the East right? You have a vehicle right?!] Me: yes, but because they are of different department. I am afraid you have to come down here not there. Caller: I want go the nearer one. Go ask your officer. [then too bad, cant get anything done...I'll answer questions that I know. If I'm in doubt I'll ask my officer..No means no, so stubborn...] Me: Sorry sir, you can ONLY come down to XXX XXX. Caller: but I no time to go down. ... ...need urgently. Go ask your officer. [then get someone who know how to use computer and help you??!! Don't seems like urgent to me at all] Me [Immediately]: Sir, why not i get my officer to get back to you later regarding this matter? [Roll eyes, Vomit blood.... ....right, this kind of calls normally we will pass it to our seniors. ] #2 Complain caller: I would like to speak to XXX from XXX department. me: all right sir, may i know what is it regarding about? [totally no idea who that person is, need to send SOS signal] caller: 1@&*$&*%)$)%EIUHOR (*$%)(@&$} $...starts to blast at me regarding the complain... me: I'm sorry to hear that.... ....(tried to end the call like the previous one so can pass it to senior to handle...) caller: !@#$%$^%&^*&(*)(_)+_|+_|+)@#$%...screaming into my ears now.... caller: I want to speak to the officer IC NOW!!! i demand! Nothing was done since i made a report last week .... ....useless.....I want to lodge a complain. give me the number... .... [but its not under our department! seriously feel like slapping that person...] I hate this kind of caller. think you are the king? able to get whatever you want for? come on la, we also need to do things according to the book right?! #3 Stubborn callers caller: ...this scheme cannot renew one arh? me: yes, i'm afraid its non-renewable. caller: any reason?? why ah?? me: [speechless..cause its the rule set? stated clearly that its non-renewable] Its the rule, sir! caller: so cannot la? me: yes, correct! caller: no reason ah? me: [fainting! how many times you want me to repeat myself] Its set to be this way SIR! 3.1 caller: hi, i am calling regarding XXX... me: all right sir, cause i'm not under this department. I will take note of your case and is it possible for me to take down your particulars and I get the relevant officer in charge to call you back asap? caller: WHY SO TROUBLESOME? WHY CANT YOU JUST ANSWER MY QUESTION CAUSE I'M NOW ON THE LINE?? me: [shit you! tell you i'm not from that dpt right?! how to answer your questions!] pls hold on while i check for you!! [curse and swear in front of the computer...should have take my own sweet time to seek help from seniors.] #4 get yourself a English name me: Good morning! this is Jieying speaking. How can I assist you? caller 1: oh, morning....Jane is it? caller 2: morning Jenny. caller 3: how to write in Chinese ah? [ does it really matter?] sometimes the mute button really help us to "relieve" ourselves. gosh. i hope to contract can end REAL soon!
oh man. i just started work not long ago and i am already feeling tired. my eyes and right ear are tired. tired because i'm looking at the computer for at least 9 hours a day and for that 9 hours i will have a headset on with a big ear piece on my right ear. right, i am getting sick and tired of sitting in front of a computer. not to mention about the explanation/briefing/answering questions. i realized that it is much easier to communicate with the Malays as compared to the Chinese cause they are more willing to explain and wait for responses. well, that is purely what i think okay?! no offence.
nah, as a beginner the "hold" button is certainly very very useful as it allow us to have time to seek help from the seniors before getting back to the people on call. but the MOST useful button ever... mute! =D right ear-listen to customer, left ear-listen for the "wanted" given by the seniors of course many other interesting ways to make us of the call-master. right, i learnt something new this time round again! yes, the call master, CCMS, car related policys... ...more to come!!!
1st day of work - training on the Scheme that my batch will be in charge
gosh! too many things to remember and doing front line isn't that fun after all. today will be the first day since end of A level that i will be studying. there is one whole file which is not very thin and brochures to read through. oh man. seriously, i think i am more suited to do admin stuffs. i hope i will not receive too much call tomorrow. *cross finger* one day of training don't seems to be enough but the training is kind of not very interesting either. torturing! hah! guess what, i saw zhiyu when i knocked off today. so shocked to know that we are actually working for the same company but just that we are in different department.
oh yes, i found a job! a stable job! right, after so long. well, at least i will have a stable income for the next 3 months. depending on the A level results, maybe i might consider extending the contract cause the pay is really good. better than the previous one. not to forget, i'm giving tuition at the same time too. finally i am not rotting at home.
its kind of weird for me. i applied for job since December but there wasn't any good offer at all. if not i will have to turn to service line, which i am not very willing to. so, tried tuition agency but no news from them initially. suddenly calls just keep flooding my phone. just hope that whatever i'm doing now can be a smooth-sailing one! tomorrow is my first day! yeah! money money!! |
Info
Silver, 20. I'm not the nicest person on earth, but I'm a lot of fun. |
