More From The Work Front
I was on a road test today, and I saw one of our customers driving in her car. She's a nice woman, a bit eccentric, about 60. She drives a Volvo 240, and the car is beat to shit. On the exterior, the car is dirty and dented. On the interior, the car is a mess. I don't claim to have a perfect car, but this customer's car is just a nasty jumble of odd bits of food, old clothes and everyday junk. I know that it sounds a little unprofessional for me to describe a customer's car in such a manner, but some times you just can't beat around the bush.
In this customer's car, there are yellowed, brittle newspapers in the back seat and in the trunk that date back years. Whenever I work on her car, I pull out one of the newspapers, look at it, look surprised, and say something like "Whoa! I didn't know that the Red Sox traded Babe Ruth to the Yankees! When did that happen?!" There are apple cores on her front passenger's floor that are beginning to sprout and put down roots. I'm sure that the newly sprouted trees are drawing nutrients from the assortment of composting french fries, candy wrappers and crumbs that form a rich litter on the floor of her car.
On the road test, I saw this woman eating a big, juicy sandwich. She had one hand on the wheel, and one hand wrapped awkwardly around her sandwich. "Oh, man," I thought, "I just know where to find a pice of wilted lettuce next time that car's in the shop." It's going to be on the side of her driver's seat, right by the door. MmmmmMMMMMmmmm.
There's another customer with a similar car. This customer is a very nice guy. Quiet, with a glint in his eye that might make you wonder what planet he's been visiting recently. He's very Berkeley, with a mane of white hair, and a white beard. He takes his coffee black, and he takes it very seriously. For a while, he used to carry his coffee cup on a caribiner, attached to a belt loop on his right side--the Caffeine Cowboy. I'll hand it to him, I'm a caffeine addict, and if I could, I would carry my coffee cup in a holster. In fact, I'd have a coffee bean bandolier and a coffee bean bullet-belt if I could swing it.
Anyhow, this customer, the Caffeine Cowboy, drives long distances in his detritus-packed ride, and to make things worse, he sweats like you wouldn't believe. It's not uncommon for him to pull into the shop on short notice, on a hot day, with a life-or-death complaint about a noise or a performance problem that might cause an inconvenience in his tight commute schedule. He'll pull into the shop, get out of the car, and you'll see it--his back is drenched in sweat. There's a big "U" of sweat on his back, and there are wide, swooping semi-circles of dampness under his arms. The topper to all of this is that he has sheepskin seat covers. If you're unlucky enough to sit in his car on such an occasion, you'd think you were sitting on a damp, dank dishcloth. And if you thought that, you'd be thinking in the nicest of terms.
It's not like this happens every time he's in. Sometimes, he's unrushed and dry. But those occasions when he does come in completely soaked make you think twice about wanting to step into his car, even in the best of circumstances. I'm generally okay with the dry occasions, and even on the damp occasions, we do have seat covers that help with some of the dampness. I personally get in, shut up, hold my breath and do what I need to do, whether that's simply moving the car, or taking it on a road test.
One can never be too certain, though. There was a recent dry visit where I let my guard down. I was moving The Cowboy's car into my stall, after an uneventful but funny-smelling road test, and I happened to put my hand on the passenger's seat. Remember, sheepskin seatcovers. The result: unexpected dampness. I immediately shuddered, and resolved not to touch anything except the steering wheel, the shifter, the emergency brake, the seat belt, and the door handle. Even the radio was off-limits.
I'll say this about the Neurotic Newspaper Collector and the Caffeine Cowboy. They are two of the best customers we have. I enjoy the reality they bring into the shop. They're working people, interested in maintaining their cars for practical reasons. Their cars are not extensions of their personalities or personae. Each of them is part of the fabric of Berkeley, and each of them is the kind of person that makes the world an interesting place to live in.
In this customer's car, there are yellowed, brittle newspapers in the back seat and in the trunk that date back years. Whenever I work on her car, I pull out one of the newspapers, look at it, look surprised, and say something like "Whoa! I didn't know that the Red Sox traded Babe Ruth to the Yankees! When did that happen?!" There are apple cores on her front passenger's floor that are beginning to sprout and put down roots. I'm sure that the newly sprouted trees are drawing nutrients from the assortment of composting french fries, candy wrappers and crumbs that form a rich litter on the floor of her car.
On the road test, I saw this woman eating a big, juicy sandwich. She had one hand on the wheel, and one hand wrapped awkwardly around her sandwich. "Oh, man," I thought, "I just know where to find a pice of wilted lettuce next time that car's in the shop." It's going to be on the side of her driver's seat, right by the door. MmmmmMMMMMmmmm.
There's another customer with a similar car. This customer is a very nice guy. Quiet, with a glint in his eye that might make you wonder what planet he's been visiting recently. He's very Berkeley, with a mane of white hair, and a white beard. He takes his coffee black, and he takes it very seriously. For a while, he used to carry his coffee cup on a caribiner, attached to a belt loop on his right side--the Caffeine Cowboy. I'll hand it to him, I'm a caffeine addict, and if I could, I would carry my coffee cup in a holster. In fact, I'd have a coffee bean bandolier and a coffee bean bullet-belt if I could swing it.
Anyhow, this customer, the Caffeine Cowboy, drives long distances in his detritus-packed ride, and to make things worse, he sweats like you wouldn't believe. It's not uncommon for him to pull into the shop on short notice, on a hot day, with a life-or-death complaint about a noise or a performance problem that might cause an inconvenience in his tight commute schedule. He'll pull into the shop, get out of the car, and you'll see it--his back is drenched in sweat. There's a big "U" of sweat on his back, and there are wide, swooping semi-circles of dampness under his arms. The topper to all of this is that he has sheepskin seat covers. If you're unlucky enough to sit in his car on such an occasion, you'd think you were sitting on a damp, dank dishcloth. And if you thought that, you'd be thinking in the nicest of terms.
It's not like this happens every time he's in. Sometimes, he's unrushed and dry. But those occasions when he does come in completely soaked make you think twice about wanting to step into his car, even in the best of circumstances. I'm generally okay with the dry occasions, and even on the damp occasions, we do have seat covers that help with some of the dampness. I personally get in, shut up, hold my breath and do what I need to do, whether that's simply moving the car, or taking it on a road test.
One can never be too certain, though. There was a recent dry visit where I let my guard down. I was moving The Cowboy's car into my stall, after an uneventful but funny-smelling road test, and I happened to put my hand on the passenger's seat. Remember, sheepskin seatcovers. The result: unexpected dampness. I immediately shuddered, and resolved not to touch anything except the steering wheel, the shifter, the emergency brake, the seat belt, and the door handle. Even the radio was off-limits.
I'll say this about the Neurotic Newspaper Collector and the Caffeine Cowboy. They are two of the best customers we have. I enjoy the reality they bring into the shop. They're working people, interested in maintaining their cars for practical reasons. Their cars are not extensions of their personalities or personae. Each of them is part of the fabric of Berkeley, and each of them is the kind of person that makes the world an interesting place to live in.
