Life without the internet really sucks, as what I've found out again today. I was told by the Fujitsu customer service officer that I could send my laptop over for repairs. Finally, my computer will perform as if it was brand-new again.
So just now at about 9am I took a bus down to the service centre. I was told by a female customer service officer(counter 2) that I'd be able to get my laptop at about 2 hours. So I was like whispering inwards "Lucky I brought my PSP to kill time! XD". My laptop was taken in for repairs at about 9.30am. I happily sat down at the plush couch and read today's copy of Straits Times.. thoroughly (except for the recruit, orbituries and money section). After finishing the newspapers, I played PSP for the rest of the time.
At about 12.30, I couldn't stand waiting anymore, I headed down to another female customer service officer at counter 4 (counter 2's wasn't around at that moment) to help me check on the status of the repairs. She returned shortly to tell me that it was still in progress and it repairs would be expected to continue for another 2 hours! Once again, cursing inwards, I was like "Fuck la! The repairs were already delayed for 1 month. Can't you people tell me anything good??" The good-looking miss told me "Why not you go for lunch first, and we will contact you shortly?" She said with a smile. I gave an equally pleasent (inside not so pleasent) smile and thanked her for the trouble.
I really can't stand it amymore. I got my ass moving and I wanted to go home for lunch first. But while waiting at the bus stop for approximately 10 mins, an SMS arrived informing me that my Laptop was ready for collection! I wind-walked back to the Service Centre and took another queue number. By right I was supposed to be served immediately because there wasn't a soul in sight. Counter 4's lady was using the computer. I guess she didn't realize that I was back for my laptop. I waited for about 10mins, a mixture of relief and frustration washes over me. Then there was a new customer who entered the premises. He took a queue number and sat down. Then the electronic board flashed my queue number, and it's assigned to counter 4. Counter 4 Missy looks surprised as she had thought she was supposed to serve the new customer! So i got over and pleasently told her about the sms and I was to collect my laptop. She got me on hold and was back in a few minutes with my laptop in hand. I was like "phew!"...
..but it was not to be! When my laptop was in Windows, it shows a brand new wallpaper devoid of my programs and files. Instead it was programmed with default settings. I couldn't believe my eyes! I opened "My Computer" and frantically searched for my documents, but they were all gone! I was boiling inside, but I politely asked the lady about my laptop.
Kev: "Excuse me, I was told that my programs and settings would be preserved. Why isn't there any left?"
C4Lady: "Erm, it's supposed to be washed off your system because you did not pay the additional $85 to have your data backed-up..."
Kev: "But I wasn't told by your colleague, Diana, that I'd require to pay an additional surcharge! She just kept quiet and said that the initial payment was for labour cost. As free labour costs is only valid for 1 year, I'd definitely assume that cloning my info into the new HDD is part of labour costs. "
We prattle on...
C4Lady: "I am sorry, perhaps I pass you back your old HDD for copying of your documents to the new one."
*She heads back and returns with my old HDD. She passes it back to me to transfer data in the service centre*
C4 lady: "I hope you can find your data. Once you are done, do pass the old HDD back to the lady at counter 1, as we need to have the old HDD retained for a 1 to 1 exchange."
Kev: "Ok, thanks!"
I smiled plesently... but fake smile afterall... PCB, I was supposed to meet Earns and Andrew in school for project. I was supposed to be on-time!! Fuckin' delays these people are putting me up to...
I setup my laptop in one corner of the centre and accessed my old HDD. Yup, Course resources, pictures, musics and games were all still around. I wasn't so worried about them because I had already backed them up last night But, all the other applications such as Office 2003, Circuitmaker, other school-related software and most importantly, my Samsung PC studios are all gone! Why is Samsung PC studios so important?? Because it contains all the messages that I have send and received from Ting!!! And I wasn't able to back up all those sms'es because they do not show up on the directory!
I turned around and wanted to find for Counter 4 lady but she was nowhere in sight! I waited for another agonizing 10 mins. I finally went over to Counter 1 and "kindly" ask the customer service officer to get that Engineer out. I want to have a good talk with him! Another wait...
Finally she came out with more bad news... She said that the Engineer has gone out for lunch together with the other colleagues, including counter 4's lady. For the many times today, I cursed inwards "Why the fuck am i so SUAY? 1 bloody month and nothing is right!" I couldn't take it anymore, I just question the C1Lady on the payment policies and the many hick-ups (the process of getting my computer repaired) that occured.
Kev: "Isn't it simpler just to ghost my HDD onto the new HDD? Why must he go and install new things into my computer?"
C1Lady: "It's not so simple for ghosting. As certain files may be lost due to the integrity of your HDD. And furthermore, we do not have Acronis True Image to back up blah blah blah..."
I couldn't decipher what she was saying anymore because I was blinded with rage.
Kev: "I can't believe this. You guy's are actually inept of doing such simple things" *Shakes head and gives a pitiful smile* "...1 month of waiting do you know that is a very long time to get a CD-ROM installed and a HDD replaced? Furthermore, this delay has caused me much inconvenience in my school work. My HDD often crashed, I couldn't read Project files from the CD-ROM! And you know what? Had I known this problem would surface, I'd have already sent my laptop to a computer shop near my house to get it fixed! Furthermore I myself know how to clone images using ghost as I know how to repair computers... really... I'm lost for words now..."
C1Lady: "I am sorry..." *Pauses* "However, I can keep your old HDD here and hopefully you'll be able to get the information back to your New HDD and stuff"
I think she senses my hidden anger, and she was just trying to appease me. All these while I wanted to yell out, but that would be unappropriate. I wanted to demand for a compensation for the long delay. Finally, I said...
Kev: "... forget it, forget it. If I were to wait another 2 weeks or wadeva, it would be crazy! Thank you anyway..."
Once again, C1Lady apologized profusely and I told her it's ok... (still pissed)...
So! Problems with my Laptop got me frustrated. And also "Yesterday's up till today's" problems also got me fired up! I just can't believe people cannot use their brains to think!?
And so, when I expect problems to go away, another problem comes. My newly formatted laptop can't connect to my home wireless system. PCB... So I spent the whole afternoon troubleshooting, connecting, disconnecting and finally resorted to re-installing the whole system for the 4 laptops at home! I was working like a dog (literally)!
Finally, I got it done at about 6pm... and I still need to put all my stuffs back to my laptop. Also, I need to find a copy of Microsoft Office for use... not to mention other relavent programs...