So last night, for those who know, I am unable to upload any files online. Initially, I thought its some problem with MSN Messenger or Rayne. So I installed the latest MSN Messenger, offed my firewall, renewed IP address, restarted modem & PC, but nothing helps. Its totally useless. Others can send me files with proper speed, I can accept perfectly fine, but when I am the one sending, my sending speed is like...3KB/sec? Most of the time, it idle & timed out. So, I concluded, its the network connection & decided to call up Starhub. On the phone, starhub help desk personnel asked me to do some DOWNLOADING speed test, which I told her is UPLOADING speed problem. Doesn't matter...I followed her instruction & even the downloading speed test results, its below what its supposed to be. Then, she reset my connection & asked me to send a more detailed email to them, their technicians will look into it. So I did. Guess what? Now, they just replied me an email, asking me to do some stuff for them, to isolate the problem. Very easy...TWELVE technical things to do only. What in the god's name is that?! What if I am an computer idiot?!
----------------------------The E-mail----------------------------------
Dear Mr Lim
Thank you for your email.
With regard to your enquiry, we wish to better understand the slow
access that you are experiencing. In order to isolate the problem,
please provide us with the following information so that our
engineers may investigate:
1. HFC MAC ID (found at the barcode sticker on the cable modem): 00:00:F9:D5:F3:57 (please verify)
2. Cable modem light status:
3. When did the problem start and what time the problem would usually occur:
4. Operating system (OS version / Service Pack):
5. Can the problem be resolved when PC is directly connected to cable modem (bypass router):
6. Firewall, anti-virus, peer-to-peer software running in your PC. (Please include vendor and version):
7. Does the problem persist when you temporarily shut down the above software?
8. Does the problem persist when using another PC:
9. Site that is having latency:
10. Test account userID and password (if any):
11. Server admin's contact number or email (if any):
12. Speed test and traceroute to site with slow access: (Refer to Utilities.txt for the steps)
If you require assistance in obtaining the above information, please provide us with a date, time that you will be at home and contact number. We will contact you over the phone to guide you in obtaining the information.
If you have any questions on StarHub Digital Cable and MaxOnline services, please contact our Customer Care Hotline at 1633 (+65 6820 1633 from overseas), email to this address or fax in to 6725 1603.
Thank you and we await your reply.
Yours sincerely
Tristan Chin
Customer Affairs
~~~~~~~~~~~~~~~~~~~~~~Utilities.txt~~~~~~~~~~~~~~~~~~~~~~~~
Ensure that your Java Runtime Environment is the latest Version by downloading at http://www.java.com/en/download/index.jsp
Download test (speed test)
1. Please visit http://utilities.starhub.com.
2. Click on Continue.
3. Click on Bandwidth Meter.
4. Scroll down to proceed with the bandwidth test.
5. Click on Start.
6. When the bandwidth test is complete, highlight the results and press Ctrl-C to copy it. Include the results in your reply to our email by pressing Ctrl-V to paste into the email.
Traceroute
1. Please visit http://utilities.starhub.com.
2. Click on Continue.
3. Click on Traceroute.
4. Scroll down to proceed with obtaining traceroute result.
5. In the text box, key in the IP address or host name of the website or server you experience slow access to.
6. Click on Start.
7. When the traceroute result is complete, highlight the results and press Ctrl-C to copy it. Include the results in your reply to our email by pressing Ctrl-V to paste into the email.
Ping
1. Please visit http://utilities.starhub.com.
2. Click on Continue.
3. Click on Ping.
4. Scroll down to proceed with obtaining ping statistic result.
5. Key in the IP address or host name of the server you wish to ping in the text box.
6. Click on Start.
7. When the ping statistic result is complete, highlight the results and press Ctrl-C to copy it. Include the results in your reply to our email by pressing Ctrl-V to paste into the email.
Adapter Physical address and renewal of IP address
1. Please visit http://utilities.starhub.com.
2. Click on Continue.
3. Click on IPconfig.
4. Scroll down to proceed with obtaining adapter physical address and renewal of IP address.
5. Click on Start.
6. Click on Release & Renew IP.
7. When renewal of IP address is complete, highlight the results and press Ctrl-C to copy it. Include the results in your reply to our email by pressing Ctrl-V to paste into the email.
----------------------------End of E-mail-----------------------------------
Its like I already told them I restarted modem & PC, offed Firewall, renewed IP, they are still asking me to do again?! I told them the problem lies with uploading files to friends via MSN Messenger, they still saying, "Site having latency". Its UPLOADING!! My god! Did they even read my email or just send this whenever there's a problem?! Starhub Max-Online department should die~! Anyway, I fell asleep & woke up at 0300 hr. Suddenly everything works fine. Guess a sleep cures everything. Umm..I think, perhaps I should change to Singtel Broad Band. Its way faster..
Ok..enough of complaining. Umm...so I was so stunted yesterday. Xiao Pang got a BF?! Thats not stunting..what stunted me was, her BF is?! Oh my god! My god, my god, my god~!! Hahahaz..amazed. Well, doesn't matter, as long as she's happy, that's good enough. Last night, chatted with Ali awhile, Xiao Pang should read this. The conversation was something like that..
--------------------MSN------------------------
Wei Li : Hey Ali..
Ali : ya?
Wei Li : Recently this 2 days, do you have a "Oh my god! ", stunted feeling?
Ali : hahaha..ya
Ali : I know what you are talking about.
--------------------MSN------------------------
Saturday, went for soccer & bought a new Nike boots~!! WHoaa..nice red white colour with great design. Wei Li simply have good taste. But, it costed me about 80 bucks! Aww man..Wei Li is poor again. Bought a shaver & soccer boots, its like 1/3 of my NS allowance! I still need to save up for next month. *DeaD CaT*
To all Hard Gay fans, according to a reliable source, Cini-leisure 2nd floor is selling his toy!
Lastly, today is Amanda's birthday! Happy birthday! I guess you won't see this anyway..