So, the story. On Tuesday (or Wednesday?) Dan got a call from a company offering to come take a look at our windows and give us an estimate for replacing them. Since replacing some of our old, single-paned windows is on our to-do list for this summer, Dan agreed to let a representative come by and talk to us. Dan was under the impression that this "talk" would only be half an hour or so--it was nearly three hours later by the time the salesman left our house.
And he was quite the salesman--talkative, yes, but he also seemed warm and honest (do they all?). At any rate, he talked up their product and showed some samples of their windows--and they did do an impressive job of deflecting the heat from a heat lamp. He also (whether by design or through thorough training, I'm not sure) cleverly talked about several other houses where they'd replaced windows for clients, casually dropping the tens of thousands they'd spent to replace their windows. Dan and I were both pretty impressed by the presentation (those of you reading this are probably shaking your heads--I know, I'm disappointed in myself thinking about this!), but didn't think that we'd be able to afford the windows. So, when the quote he finally offered was much lower than we'd anticipated on the four windows we'd like replaced, we bit. We agreed to buy, signed the contract, and sent the salesman on his way. (As the long presentation unwound, we'd tag-teamed putting the kids to bed).
The next day, however, I didn't feel quite as sanguine about the decision. For one thing, I usually like to take my time making major decisions, weighing out all my other options. And, since Dan and I hadn't really expected to buy anything, we also hadn't done much research on windows. I wasn't worried that the company was scamming us--the salesman had brought in certificates from the state of Utah and the Better Business Bureau (which I now know only means that his company pays membership fees to the BBB, it's not really a certificate of quality), and we'd checked out the website and it seemed pretty reputable. Besides, all the different elements that went into the presentation would be a lot of work if it was a scam--the payment for the windows wasn't required until after all the work was completed. But I wasn't sure that we'd gotten as good a deal on everything as we'd initially thought. And the more I tried to find out information about the company, the stranger things seemed. For one thing, we were assured that the glass qualified for the government's Energy Star rebate, but I couldn't find any details on the company's website about the manufacturer for the windows (so I could check to see if they were on the federal master-list) or the window specs (to see if they really did match Energy Star requirements). When I called company headquarters, they were more than willing to give me the information, but it just seemed a little strange that they weren't more forthcoming online--almost every other glass website I looked at included specific numbers. I also wasn't exactly thrilled by some of the online complaints I found--none by customers, I should note, but there were a lot of disgruntled former employees (which is, in itself, a questionable source of evidence, but it added to my unease).
To make a long story short (er, shorter), I finally called a local glass company and asked one of their employees (who's been installing windows for 30 years, he tells me--much longer than our salesman had worked for his company) about the company that manufactures the glass. He told me that the glass was good quality, but there were comparable makes of glass that were cheaper. Plus, in his experience, the company selling us the glass tended to overcharge by about 30%. So, Dan and I decided to cancel our contract (luckily we were still within the four day recision deadline).
I was really nervous about this--not that we'd made the wrong decision in changing our minds, but that it meant that I'd have to be confrontational and I am not good at that sort of thing. We dropped the cancellation notice in the mail, but I felt it was only polite to notify the company (and the salesman) in person. I lucked out. The salesman wasn't available, so I left a message; and when I called the company I talked to a secretary who doesn't work on contract, and didn't seem to mind at all. I did get a call later in the day from someone at their headquarters in California, asking if we'd be willing to reconsider if they dropped the price another $1500. No, thank you, I said, and explained some of the reasons I noted above.
At any rate, I'm somewhat humbled by how easily Dan and I were sweet-talked into something that we hadn't originally planned on doing. I've always known that words have power--I suppose this just serves as a much-needed reminder that I need to be a little more cautious when confronting said words.
Those of you who know our kids know that they don't tend to have much hair before about 18 months. This was never really a problem with Andrew, but I have to admit that sometimes I have to fight the acrimonious stings of envy when I look at other little girls, girls Evelyn's age, and their bountiful locks, hair bows, and intricate hair-dos. All we've managed to do so far with Evelyn is a little fountain shooting straight up from her head. While this is cute, it makes her seem a good year or so younger than she actually is.
But not any more. This week, at story time (a story time that nearly didn't happen for our family, since my son was in the grips of a fearsome temper tantrum. His mom wasn't much happier. But that's another story), I saw a little girl about Evelyn's age whose hair, like Evelyn's, was still a little sparse. But she had these two darling pigtails sprouting from the back of her head. It occurred to me, as I studied this girl's hair surreptitiously, that I could do something like that with Evelyn's mullet.
So we did. This is what it looked like. (Not that I'm proud of myself, or anything!)